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Dealing with Unacceptable Behavior On-Site Training

presented by PTR Training
View the PTR Training Profile and Available Training

Summary

This interactive course will teach you the how-to’s of coaching for excellence

Workshop Description/Agenda

Product Offering:
Course Format:
Typical Audience:
Standard Times:
Classroom Training
1 day
Managers and Supervisors
8:30 am - 3:30 pm

Good leaders do not just manage employees, they coach performance. This interactive course will teach you the how-to’s of coaching for excellence. You’ll learn how to enhance core competencies of each employee and instill team values and concepts that make a championship team.


Learning Objectives

  • Gain tools needed to deal with problem employees.
  • Apply methods to gain control over difficult employees.
  • Develop an individual approach for each employee's situation.
  • Stop the negative effects of problem performers.

Course Agenda

  1. Identify the differences between leading and supervising.
  2. Communicate high expectations.
  3. Motivate employees toward improved performance.
  4. Apply 10 practical coaching techniques.
  5. Use the "Cycle of Synergy" to develop a cohesive unit.
  6. Assess your own leadership skills.
  7. Create a leadership action plan.
  8. Assess your team's "Independence Level."
  9. Identify the correct leadership role for improved performance.
  10. Complete a case study on how to apply leadership roles.
  11. Logically analyze and correct performance problems.
  12. Address performance problems through performance feedback.
  13. Conduct a skill practice for fixing performance problems.
  14. Apply procedures for documenting performance.
  15. Recognize the most common types of difficult workers.
  16. Conduct a role play for dealing with unacceptable behavior.
  17. Utilize Directional Dialogue to communicate expectations and provide constructive feedback.

Who Should Attend

Managers and Supervisors

Additional Information

Training Provider: PTR Training

Course Topics: Business Skills Training > Managing/Supervising Essentials

Training Course Summary: This interactive course will teach you the how-to’s of coaching for excellence

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For groups of 10 or more, consider bringing the training to you as a cost effective way to train your workforce. Fill out the following form and we will contact you right away.

 

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