Length: 1 days
Number of Participants: Up to 20
and handouts provided
Have you ever heard the expression, “Sometimes it’s not so much what you
say but how you say it?”
In today’s workplace, it is almost impossible to be productive
without being an effective communicator.
The very definition of managing is to get things done through
If you cannot accurately communicate what needs to be done, how
do you expect to get it accomplished?
In addition, even if you can accurately communicate directives,
you may do so in such a way that it causes hard feelings or turns off
In either case, the job may not get done at all, may not get done
on time, may not get done correctly, or may be subtly sabotaged.
This program will provide you with crucial skills to become an effective
Using real life examples, participants will learn practical,
easy-to-use techniques to improve their current abilities to write
effective memos and reports, make memorable presentations, identify key
telephone skills, interpret body language and personal communication
styles, and learn critical listening and questioning skills.
In addition, attendees will identify and avoid barriers to
effective communication, learn the use of “communication helpers” and
avoid the use of “fight starters” while using communication in a
collaborative effort to achieve workplace objectives.