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Workplace Drama and Conflict: Legal Solutions for Tricky Situations

presented by NBI, Inc.
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Workplace Drama and Conflict: Legal Solutions for Tricky Situations

Workshop Description/Agenda

Learn How to Avoid and Handle Hidden Legal Dangers and Lawsuits!

The results of workplace drama and conflict can be legally disastrous for businesses. Managers and HR professionals MUST understand the legal and ethical ramifications of allowing gossip and conflict to continue, the proper procedures and processes that need to be legally taken and also the impact it has on the company's overall bottom line. Seasoned faculty will navigate you through the legal traps and liabilities of workplace drama and conflict, as well as equip you with solutions and best practices of how to best handle these thorny situations. Don't miss out on this critical topic - register today!

  • Gain the vital skills needed to draft more legally sound, accurate conflict documentation.
  • Better understand the reasonable person standard and how to overcome subjectivity.
  • Review sample anti-harassment policies so you can see first-hand how they should be accurately drafted.
  • Identify key elements that must be included in workplace gossip policies and also learn how to avoid first amendment complications.
  • Find out exactly what to do when intermittent FMLA leave causes drama and conflict.
  • Learn how to handle the many difficulties of performing internal investigations.
  • Examine complaint receipts and find out if you are taking the right steps.
  • Gain proven methods from expert faculty regarding discipline and termination.


10:00 am to 5:00 pm Eastern Standard Time

  1. When Drama and Conflict Erupts: First Steps, Legal Protections Etc.
    10:00 - 10:45, Heather Bussing
    1. Conflict Resolution Policies: Open Doors and More
    2. Grievance Processes and Policies
    3. Conflict Resolution as a Core Function: What to Include in Job Descriptions
    4. Conflict Between Co-Workers: When to Step in
    5. Conflict Documentation: The Importance of Thoroughness
  2. Harassment: Dealing With Delicate Situations
    10:45 - 11:30, Zachary Erwin
    1. What Harassment is and Isn't
    2. When an Executive is the Culprit: Quid Pro Quo and More
    3. Hostile Work Environments and Intolerability
    4. The Reasonable Person Standard: Overcoming Subjectivity
    5. Sample Anti-Harassment Policies
  3. Workplace Gossip: Solutions to Common Challenges
    11:45 - 12:30, Peter L. Frattarelli
    1. Negative Consequences of Gossip: Current Case Law
    2. Workplace Gossip Policies and Difficulties
      1. First Amendment Complications
      2. NLRB Headaches
    3. When Gossip Affects Performance
    4. Gossip Via Employer Email and Devices
    5. The Importance of Open Communication Policies
  4. When Intermittent FMLA Leave Causes Drama and Conflict
    1:00 - 1:45, Peter L. Frattarelli
    1. Sending FMLA Notices: Which Method is Best?
    2. When to Recertify Conditions
    3. Undue Hardships and Burdens on Co-Workers
    4. Investigating Employee Absences: Social Media and Other Tools
    5. Verifying Intermittent Leave With Healthcare Providers: HIPAA Concerns, etc.
  5. Internal Investigations, Drama and Conflict: Handling Difficulties
    1:45 - 2:30, Casey S. Erick
    1. When Attorney-Client Privilege is Compromised
    2. Complaint Receipt: Are You Taking the Right Steps?
    3. Similarly Situated Employees: Disparate Treatment Dangers
    4. Investigation Question Challenges
    5. Investigation Process Protections: Key Interim Measures
    6. Next Steps: Taking Action
  6. Discipline and Termination: Proven Methods for Sticky Situations
    2:30 - 3:15, Zachary Erwin
    1. Receiving the Complaint: Essential Response Methods
    2. Performance Improvement Plan Complexities
    3. Using Investigation Results to Take Action and Provide Protections
    4. When Paying Severance is Wise
    5. Waivers and Releases: Getting Them Signed
    6. Avoiding the Specter of Retaliation
  7. Mediation and Arbitration for Workplace Conflict
    3:30 - 4:00, Casey S. Erick
  8. Ethical Issues in Employment Law
    4:00 - 5:00, Heather Bussing
    1. Key Rules of Professional Conduct
    2. Confidentiality
    3. Privileged Communications
    4. Identifying and Avoiding Conflicts of Interest

Who Should Attend

This webcast is designed for attorneys. Human resource directors and accountants will also benefit.

Additional Information

Training Provider: NBI, Inc.

Course Topics: HR Management Training > Labor/Employment Law

Training Course Summary: Workplace Drama and Conflict: Legal Solutions for Tricky Situations

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