- Learn industry recommended business writing procedures and best
- Learn from a professional with 30+ years business experience.
This course applies to both staff and managers. Members of staff learn how to
interact with each other and their clients, and managers learn the important
benefits of managing diversity systematically and successfully.
This is a highly practical course. The topic of diversity can be dull for
some people. Our intention when designing this course was to make the content as
interesting as possible while still delivering the core message. Through the
interactive exercises, students are encouraged to examine their own beliefs and
become more curious about other people’s way of thinking.
Exercises are provided to encourage students to apply what they have learned
during the course.
Each Student Receives:
- A student manual or textbook for use during and after
- Instruction from an experienced business professional (minimum
of 30 years) with at least five years in a corporate senior management
position (CEO, President, COO, Vice President, CFO).
- Real life exercises to support training materials.
- Individual attention (classes are limited to four
- Personalized Certificate of Completion.
Module One: Understanding Diversity
What is Diversity?
Related Terms and Concepts
A Brief History
A Legal Overview EEO/AA
Module Two: Understanding Stereotypes
Stereotypes vs. Biases
Identifying Your Baggage
Understanding What This Means
Module Three: Breaking Down the Barriers
Changing Your Personal Approach
Encouraging Workplace Changes
Encouraging Social Changes
Module Four: Verbal Communication Skills
Listening and Hearing: They Aren't the Same Thing
Communicating with Power
Module Five: Non-Verbal Communication Skills
The Signals You Send to Others
It's Not What You Say, It's How You Say It
Module Six: Being Proactive
Encouraging Diversity in the Workplace
Ways to Discourage Discrimination
Module Seven: Coping with Discrimination
Identifying if You Have Been Discriminated Against
Methods of Reprisal
Choosing a Course of Action
Module Eight: Dealing with Diversity Complaints as a Person
What To Do If You're Involved In A Complaint
Understanding Your Role
Creating a Support System
Module Nine: Dealing with Diversity Complaints as a Manager
Recording the Complaint
Identifying Appropriate Actions
Choosing a Path
Module Ten: Dealing with Diversity Complaints as an Organization
Receiving a Complaint
Choosing a Response
Learning from the Complaint