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The Extraordinary Administrative Professional Webinar

presented by SkillPath Seminars
View the SkillPath Seminars

Summary

This seminar is packed with amazing success-building techniques and strategies. And, because we respect your time, we've managed to pack all this into a few incredible hours of learning!

Workshop Description/Agenda

It can take years of trial and error to learn all the professional skills you need to be the best of the best—to become a truly extraordinary assistant. Fortunately, there’s a better—and easier—way!

The Extraordinary Administrative Professional seminar is packed with amazing success-building techniques and strategies. And, because we respect your time, we’ve managed to pack all this into a few incredible hours of learning! Without a doubt it’s the easiest, most effective way to supercharge your productivity, decrease your stress, and dramatically increase your value to your boss and your organization.

Better results? Less stress? More appreciation? Does that sound good to you? It should. Most assistants tell us that they don’t always get the full recognition, support and appreciation they deserve for all they do. Well, this is your chance to build essential skills that are guaranteed to help others recognize how truly indispensable you are!

What You Will Learn

  • Tips to build and strengthen your "people skills"
  • How to juggle multiple projects, responsibilities and bosses
  • Organization techniques to help you get more done in less time
  • Secrets to always coming off poised, polished and professional

WORKSHOP AGENDA

Program time: 3 hours

Session 1: The Manager-Assistant Partnership

  • Recognizing your boss’s management style—and how to adapt to it
  • How to diplomatically and tactfully bring sensitive issues to your boss’s attention
  • Understanding overall objectives and where your responsibilities fit in
  • Stepping up: How to take unnecessary pressure off your boss
  • Keys to demonstrating that you’re ready to do more—and get your boss’s buy-in

Session 2: Working for Multiple Bosses

  • Simple scheduling tips for dealing with multiple calendars and appointments
  • Great techniques for helping your bosses understand the demands on your time—and getting them to prioritize projects
  • Handling mixed messages ... what to do when your bosses’ directions conflict

Session 3: Practical Problem Solving

  • How to recognize a looming crisis—before it actually occurs
  • Simple problem-solving techniques you can apply to any situation
  • The solution-focused approach—how to effectively present ideas to your boss
  • How to say "no" without feeling guilty!
  • When—and how—to ask for help when you need more resources

Session 4: Organization Skills

  • Find everything in a flash: Designing a file system that meets your needs
  • Managing multiple projects and how to prioritize when you’re dealing with multiple bosses
  • Making your to-do list work for and not against you
  • Scheduling tips that build in flexibility because there’s always something unexpected
  • Creating the perfect workspace: Organizing your desk for the utmost efficiency

Session 5: Delegation Techniques

  • How to delegate tasks—even without authority
  • Clear communication: Making sure the tasks are done right ... and on time!
  • Eliminating the most common delegation problems
  • Assessing your own time management style
  • Finding your daily peak productivity times—and taking advantage of them
  • How to really assess how long a project will take
  • Identifying your biggest time-wasters ... and eliminating them!
  • Information overload: How to handle a high volume of telephone calls, mail and messages

Session 6: Meetings & Events

  • Supply-side information: Tips for dealing with outside dealers and vendors
  • Meeting prep tips that will help you organize everything from the room to the reports
  • Event planning techniques to make your next corporate event go off without a hitch

Session 7: Poise & Professionalism

  • Active listening: The most important communication technique you could ever learn
  • Understanding body language—and what you say when you’re not speaking
  • Using verbal and nonverbal cues to command the respect you deserve
  • How to project confidence and professionalism in any situation
  • How to respond professionally to criticism without becoming defensive

Session 8: Written Communication

  • Saving time and energy by using style guides and templates to get more accomplished, fast
  • Email tips for getting the right message out fast, whether you’re emailing one or 100
  • Great written communication guidelines and resources

Session 9: People & Personalities

  • The 4 personality styles and how to work with each
  • How to understand and interpret office dynamics—and make sure they aren’t affecting you
  • Proven strategies for dealing with toxic and exhausting people
  • 5 techniques for building strong working relationships across departments and throughout the organization
  • They’re not your boss, but ... how to work with co-workers who think they have authority over you

Session 10: Stress Reduction

  • Dealing with the many daily interruptions—ways to refocus and get back to work
  • Saving yourself—how to set boundaries when your time is being abused
  • Easy at-your-desk stress-relieving techniques you can do anytime

Who Should Attend

Administrative Assistants

Additional Information

Training Provider: SkillPath Seminars

Course Topics: Administrative Professionals Training > Essentials

Training Course Summary: This seminar is packed with amazing success-building techniques and strategies. And, because we respect your time, we've managed to pack all this into a few incredible hours of learning!

Live Webinar Date/Time