This
intensive two-day event is a highly interactive workshop
designed for new supervisors who want to grow their management
skills fast—and get on the fast track to achieving leadership
success. Comprehensive leadership training will cover the proven
management techniques and powerful strategies you need to become a
stronger, more confident and respected leader.
You’ll
learn how to handle dozens of key management challenges with ease,
including how to establish credibility and authority fast, how to
motivate employees to give 110 percent, how to handle attitude
problems and rule-breakers, how to curb absenteeism and tardiness,
how to give constructive feedback and how to conduct effective
performance appraisals.
As a
workshop bonus, you’ll receive self-assessment tools, handy
checklists, the Leadership Style Analysis and numerous other
resources that give you insight into how to build on your
supervisory strengths.
Why risk
your career by stumbling along, learning management skills by
trial and error when you can get up to speed fast on essential
management techniques and strategies? The management skills and
knowledge you need to succeed are only a two-day workshop away!
What You
Will Learn
- Leadership issues all new
managers face—and how to overcome them
- How to find and develop your
personal leadership style
- Your role in team performance
and how to maximize it
- The basics of hiring,
discipline and firing
- How to communicate like a pro
- Dos and don’ts when going from
peer to supervisor
- How to delegate effectively to
get more done
WORKSHOP AGENDA
Program
time: 3 hours each day (6 hours total)
DAY
1
Session 1: Leadership Fundamentals and
Issues All New Managers Face
- Crucial differences between
being the leader and being the "boss"
- The challenges facing
leadership today
- How to acquire a supervisor’s
mindset and image
- The emotional requirements of
being a supervisor: Have you got what it takes?
- Can you be friendly with your
staff and still maintain respect and compliance?
- Tips for avoiding the problems
that come from supervising friends and former co-workers
- Most common mistakes new
supervisors make and how to avoid them
Session 2: Developing Your Personal
Leadership Strengths
- How to build on the leadership
strengths you’ve identified and shore up your weaknesses
- Why your "people skills" will
be the No. 1 driver of your success as a leader
- Understanding how your
leadership style can work for or against your employees
- Adopting the "success habits"
that effective leaders swear by
- "How-to’s" for establishing
your credibility as a leader—fast!
- The 7 classic principles of
influence … and how and when to use them to your advantage
- What are the keys to results?
Focusing your efforts on that which makes the greatest impact
Session 3: Building a Highly Motivated,
High-performance Team
- Recognizing the crucial role
you play in driving your team’s effectiveness
- Keys to making every team
member feel valued and important
- Building relationships that
enhance cooperation among team members
- How to ignite enthusiasm and
gain buy-in for accomplishing goals
- Understanding the basic things
that motivate today’s workers: You may be surprised
- Creative ideas for keeping
your team motivated even if you don’t have an extra dime in the
budget
- Proven morale-boosters for
employees nearing burnout
Session 4: The Mechanics of the Manager’s
Job
- Proven tips for recruiting
top-notch employees
- Dos and don’ts for effective
interviewing
- How to help new employees hit
the ground running and succeed on the job
- Techniques for addressing poor
performance so that positive change results
- Strategies for curbing
absenteeism, tardiness and rule-breaking
- When firing seems imminent:
Key legal considerations you must understand
DAY 2
Session 1: Communication Techniques Every
Manager Should Know
- Why developing your
communication skills is essential to management success
- Your role in keeping lines of
communication open at all times
- Words and phrases that can
destroy your credibility and authority—and what to say instead
- The secret to giving crystal
clear directions that are understood the first time
- Active listening techniques
that ensure you’ll hear what’s really being said
- Pointers for speaking more
powerfully and confidently in meetings
Session 2: How to Turn Around Difficult
Employees and Eliminate Problem Behaviors
- Tips for turning chronic
complainers into satisfied employees
- Tools for combating a variety
of attitude problems
- The best approach for dealing
with argumentative and combative people
- What’s your role in settling
disagreements between employees?
- "How-to’s" for a professional,
productive employee confrontation
- Proven techniques for
appearing calm and in control when you’re feeling anything but
Session 3: Managing Your Time, Priorities
and Projects
- Tips for saving tons of time
using email, voice mail and fax
- Prioritizing techniques that
save the day when everything on your desk is "urgent"
- Increase your "Planagement
Quotient" and watch difficult tasks disappear
- Why failing to delegate is a
big, big mistake for managers
- A super time- and
effort-saver: Learn how to say "no" in a professional manner
- Guidelines for tracking
projects so nothing falls through the cracks
Session 4: The Leader’s Role in Making
Change Happen
- Understanding why people often
instinctively resist change
- Top reasons why organizational
change often fails
- Important considerations to
address before introducing any change
- The keys to overcoming
employee resistance to change
- How to project confidence that
inspires your people during change or transition
- What you must do as a leader
when your people flatly refuse to embrace critical changes
Session 5: Career Mapping: Preparing
Yourself for the Next Level
- Fine-tuning your skills: Why
continuous learning is crucial to your ongoing success
- What’s most important to you?
Incorporating core beliefs into your career path
- Traits upper management looks
for when deciding who to promote
- Tips for "tooting your own
horn" so your accomplishments are recognized
- Understanding how to "play the
game" when you need to