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Internal Investigations Certificate Program

presented by Training Center Group
View the Training Center Group Profile and Course Listings

Summary

This intensive, three-day program is designed to provide you with a thorough grounding in internal investigations - and to arm you with the knowledge of how to properly conduct internal investigations to minimize legal liability and reduce employee complaints.

Workshop Description/Agenda

When you receive an allegation of workplace harassment or discrimination or believe your organization has become a victim of fraud or theft - taking prompt action is your legal responsibility.

But let's face it: most HR professionals or business owners have never had formal training in how to conduct internal investigations. And without having the proper skills in how to handle allegations in the workplace - and investigate them effectively - employees may feel their complaints are not taken seriously internally.

As a result, they take their complaints externally - to the EEOC, DOL, or to their attorney. Therefore, our Internal Investigations training course is a must-attend for those individuals that are responsible for employee relations and the handling of internal investigations.

After all, is the time to learn how to do an internal investigation when you are suddenly faced with having to do one? Of course not. That's where our training can help!

Key Benefits Of Attending Our Internal Investigations Certificate Program

Our intensive, three-day program is designed to provide you with a thorough grounding in internal investigations - and to arm you with the knowledge of how to properly conduct internal investigations to minimize legal liability and reduce employee complaints.

This program is packed with practical tools, tips, and techniques to improve your investigative skills - and boost your confidence in handling sensitive and complex employee issues.

Using interactive exercises and drawing on years of practical experience, our trainers will outline a step-by-step internal investigation process that can be applied in all types of investigations, including harassment, theft, drug and alcohol abuse, and domestic violence.

By attending our Internal Investigations training seminar, you will learn how to properly handle an investigation, including:

  • The legal obligations that require employers to conduct internal investigations
  • How to gather documentary and physical evidence prior to witness interviewing
  • How to establish a chain of custody and a confidential retention process
  • How to prepare questions for witness interviews and select appropriate interviewing locations
  • A standard format for documenting investigative findings
  • Best practices in handling disciplinary action and terminations to avoid stepping on legal land mines

You also receive 18 PHR / SPHR re-certification credit hours.

And, as a special bonus, you also receive access to our Internal Investigations Training &Certification Program!

Agenda

DAY ONE

Identifying The Key Drivers Of Employee Complaints
  • Why employees complain - and what they complain about
  • How to identify what is - and isn't - a valid complaint that requires an investigation
  • How to define boundaries in HR to set expectations on issues HR does and does not own
  • How to push back on employee complaints that do not require a workplace investigation
  • Leadership and organizational issues that must be addressed to minimize the risk of litigation
  • The role HR plays in handling employee issues - and how to obtain investigative authority
Federal Labor & Employment Law: Understanding Your Compliance Requirements When Conducting Workplace Investigations
  • Te 'Alphabet Soup' of Compliance: Title VII, ADEA, PDA, ADAAA, IRCA, USERRA, FMLA, FLSA, DFWA, FCRA, NLRA, OSHA, ECPA
  • In-depth review of Title VII of the Civil Rights Act and anti-discrimination and harassment laws
  • Employer obligations regarding when and how to conduct workplace investigations
  • When it is necessary to take remedial action
Interactive Exercise:
  • Various case studies and exercises on materials learned in this Lesson.
Common Laws That Add Compliance Obligations When Conducting Investigations
  • Common laws that create addition 'boundaries'
  • Retaliation: Review of Supreme Court case that has redefined retaliatio - and how to avoid claims
  • Negligence: How to avoid claims of negligent hiring, supervision, retention, and investigation
  • Assault & Battery: Knowing your responsibilities in handling toxic and dangerous employee situations
  • Defamation: Understanding slander and libel and how to avoid claims
  • Privacy: Understanding the three kinds of privacy issues and why a Search & Seizure policy is necessary
  • How to handle electronic communications and employee use - and abuse - of social media
  • Understanding today's "must-have" company policies to minimize risk of litigation
Developing An Investigative Strategy To Manage A Case Effectively
  • Why "picking up the phone" to call witnesses is a lousy strategy for beginning an investigation
  • How pre-planning minimizes the risk of negligence - and improves productivity
  • How to determine who is an appropriate investigator
  • Whether or not you must recuse yourself from an investigation
  • The skills you must possess in order to be an effective investigator
  • The three things you must consider when selecting investigative team members
  • The potential pitfalls - and politics - to assess problems before a case begins
  • How to resolve leadership conflicts and turf issues in order to set the stage for an investigation
  • How to plan your strategy to get the "trifecta" of evidence in every case
  • The preparation needed to minimize "he said/she said" investigations
DAY TWO

Conducting Witness Interviews To Cut Through The Nonsense And Get To The Truth
  • Learning that preparation is the key to effective witness interviewing
  • How to choose and set up an appropriate space for conducting effective interviews
  • How to set up the seating arrangement for maximum investigative benefit
  • Weingarten rights and requirements for interviewing in union shop environments
  • The "Bulls Eye" interviewing technique to keep your questioning on track
  • How to determine if a witness is telling the truth - or telling you a "story"
  • Techniques to gain witness cooperation and overcome reluctance
  • Your responsibility if an interview gets out of hand - and how to handle it
  • Strategies on how to deal with aggressive witnesses who fail to cooperate
Interactive Exercise:
  • Various case studies and exercises on materials learned in this Lesson.
Conducting The Initial Meeting With Leadership
  • How to conduct a preliminary meeting to identify potential organizational risks
  • How to communicate assertively to stand behind your investigative work
  • How to present findings, succinctly, to enable leaders to visualize organizational impacts
  • Identifying current policies - and past practices - before making decisions
  • Recognizing leadership decisions that can lead to negligent retention claims
  • Determining when it becomes necessary to leverage internal or external legal team support
Interactive Exercise:
  • Various case studies and exercises on materials learned in this Lesson.
Organizing Evidence In Preparation For Writing The Investigative Report
  • Using contemporary software to streamline the documentation collection and collation process
  • How to align allegations against applicable policies and laws
  • The "golden nuggets" that support each allegation
  • How to evaluate evidence to determine if you have collected enough
The Do's And Don'ts Of Writing An Effective Investigative Report
  • The various formats for investigative reports: memos vs. formal report structures
  • How to write an effective report that demonstrates good faith and minimizes risk
  • What does go into an investigative repo - and what does not
  • When a case really is a "he said/she said" to keep leadership from making a poor decision
  • Effective communication to complainants and witnesses in order to close out a case
  • How to set up appropriate security protocols to safeguard investigative documents
  • How to avoid legal liability for prematurely disclosing or destroying evidence

DAY THREE

Skills Building Workshop: Practice Investigations

Overview:

Our Practice Investigations allow participants to utilize their newly-learned skills by conducting a mock investigation.

Participants will work collaboratively on three mock investigations, working on the practice cases and gaining valuable knowledge and skills, working "a day in the life" of an investigator in each case, handling all aspects from documenting the initial complaint to conducting witness interviews, gathering evidence, and learning how to write a final investigative report.

Each fictitious case deals with different, sensitive issues to increase knowledge of how to identify behaviors, gather evidence, and determine if company policies and/or laws have been violated.

Additionally, these practice investigations build skills beyond just handling internal investigations, as participants learn key strategies in how to prevent workplace violence and how to properly handle disciplinary issues and terminations.

Program Wrap-Up

Action Steps Beyond The Program

 

How To Earn Your Certifications

  • Your "Certificate in Internal Investigations"

    Upon completion of this seminar, you will be awarded with a "Certificate in Internal Investigations"! This certificate will become a permanent addition to your professional resume, and greatly enhance your value to your organization. Your Certificate will be mailed to you after you complete the seminar.

  • Your "Certified Administrator" Designation

    Simply complete the online Training &Certification Program included with this course, then pass the optional exam and we'll mail your Certificate directly to your home or office!

  • PHR / SPHR Re-Certification Credits!

    This program has been approved for 18 re-certification credit hours through the HR Certification Institute.

    For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org. The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCI's criteria to be pre-approved for recertification credit.

Dates &Times:

Below are the times for this three-day course, which starts on the dates posted herein.

Day 1: 8am - 4pm
Day 2: 8am - 4pm
Day 3: 8am - 4pm

Who Should Attend

HR Generalists, HR Professionals

Additional Information

Training Provider: Training Center Group

Course Topics: HR Management Training > Certificate Programs

Training Course Summary: This intensive, three-day program is designed to provide you with a thorough grounding in internal investigations - and to arm you with the knowledge of how to properly conduct internal investigations to minimize legal liability and reduce employee complaints.


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Live Seminar Dates/Locations

SEP 9-11    IN NEW YORK CITY, NY
SEP 10-12    IN OKLAHOMA CITY, OK
SEP 11-13    IN BURBANK, CA
SEP 16-18    IN EMERYVILLE, CA
SEP 17-19    IN MOBILE, AL
SEP 18-20    IN ORLANDO, FL
SEP 24-26    IN MIAMI, FL
OCT 1-3    IN BIRMINGHAM, AL
OCT 1-3    IN PHOENIX, AZ
OCT 2-4    IN DES PLAINES, IL
OCT 8-10    IN BOCA RATON, FL
OCT 9-11    IN AUSTIN, TX
OCT 16-18    IN HOUSTON, TX
OCT 21-23    IN WALTHAM, MA
OCT 21-23    IN INDEPENDENCE, OH
OCT 22-24    IN TALLAHASSEE, FL
OCT 22-24    IN CHATTANOOGA, TN
OCT 22-24    IN DAYTONA BEACH, FL
NOV 4-6    IN FALLS CHURCH, VA
NOV 5-7    IN TUKWILA, WA
NOV 6-8    IN NASHVILLE, TN
NOV 13-15    IN SAN ANTONIO, TX
NOV 13-15    IN LAS VEGAS, NV
NOV 13-15    IN ATLANTA, GA
NOV 18-20    IN SAN DIEGO, CA
NOV 19-21    IN DENVER, CO
DEC 4-6    IN CHARLOTTE, NC
DEC 10-12    IN TUNICA, MS
DEC 11-13    IN ORLANDO, FL
JAN 8-10, 2020    IN TAMPA, FL
JAN 8-10, 2020    IN BURBANK, CA
JAN 13-15, 2020    IN DAYTONA BEACH, FL
JAN 13-15, 2020    IN PHILADELPHIA, PA
JAN 14-16, 2020    IN BALTIMORE, MD
JAN 27-29, 2020    IN ARLINGTON, TX
JAN 28-30, 2020    IN KNOXVILLE, TN
FEB 4-6, 2020    IN MIAMI, FL
FEB 4-6, 2020    IN NEW ORLEANS, LA
FEB 10-12, 2020    IN NEW YORK CITY, NY
FEB 11-13, 2020    IN DES PLAINES, IL
FEB 17-19, 2020    IN PHOENIX, AZ
FEB 18-20, 2020    IN BETHESDA, MD
FEB 26-28, 2020    IN ST LOUIS, MO
FEB 26-28, 2020    IN ST LOUIS, MO
MAR 4-6, 2020    IN AUSTIN, TX
MAR 9-11, 2020    IN OKLAHOMA CITY, OK
MAR 9-11, 2020    IN AMHERST, NY
MAR 9-11, 2020    IN ASHEVILLE, NC
MAR 10-12, 2020    IN PENSACOLA, FL
MAR 10-12, 2020    IN DENVER, CO
MAR 23-25, 2020    IN TUCSON, AZ
MAR 24-26, 2020    IN ORLANDO, FL
MAR 25-27, 2020    IN SALT LAKE CITY, UT
APR 1-3, 2020    IN ANAHEIM, CA
APR 1-3, 2020    IN SAN ANTONIO, TX
APR 7-9, 2020    IN ATLANTA, GA
APR 7-9, 2020    IN INDIANAPOLIS, IN
APR 13-15, 2020    IN WALTHAM, MA
APR 15-17, 2020    IN CHATTANOOGA, TN
APR 20-22, 2020    IN SAN DIEGO, CA
APR 21-23, 2020    IN LAS VEGAS, NV
APR 28-30, 2020    IN OMAHA, NE
MAY 4-6, 2020    IN AUBURN HILLS, MI
MAY 4-6, 2020    IN BETHESDA, MD
MAY 5-7, 2020    IN PROVIDENCE, RI
MAY 6-8, 2020    IN NASHVILLE, TN
MAY 6-8, 2020    IN PHILADELPHIA, PA
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MAY 12-14, 2020    IN CHARLOTTE, NC
MAY 18-20, 2020    IN INDEPENDENCE, OH
MAY 18-20, 2020    IN ROCHESTER, NY
MAY 18-20, 2020    IN HOUSTON, TX
MAY 19-21, 2020    IN HEBRON, KY
JUN 2-4, 2020    IN LITTLE ROCK, AR
JUN 2-4, 2020    IN AMHERST, NY
JUN 10-12, 2020    IN MINNEAPOLIS, MN
JUN 17-19, 2020    IN DAYTONA BEACH, FL
JUL 7-9, 2020    IN HARRISBURG, PA
JUL 8-10, 2020    IN TUKWILA, WA
JUL 14-16, 2020    IN LAS VEGAS, NV
JUL 15-17, 2020    IN AUSTIN, TX
JUL 16-18, 2020    IN ARLINGTON, TX
JUL 21-23, 2020    IN KANSAS CITY, MO
JUL 29-31, 2020    IN COLUMBUS, OH
AUG 10-12, 2020    IN ALBANY, NY
AUG 12-14, 2020    IN SAN ANTONIO, TX
AUG 17-19, 2020    IN NEW YORK CITY, NY
AUG 18-20, 2020    IN FALLS CHURCH, VA
AUG 19-21, 2020    IN DES PLAINES, IL
SEP 1-3, 2020    IN OKLAHOMA CITY, OK
SEP 9-11, 2020    IN SAN DIEGO, CA
SEP 15-17, 2020    IN BALTIMORE, MD
SEP 16-18, 2020    IN NASHVILLE, TN
SEP 22-24, 2020    IN SANDSTON, VA
SEP 28-30, 2020    IN ST LOUIS, MO
SEP 28-30, 2020    IN FARGO, ND
SEP 28-30, 2020    IN ST LOUIS, MO
SEP 29-OCT 1, 2020    IN PANAMA CITY, FL
OCT 5-7, 2020    IN WALTHAM, MA
OCT 7-9, 2020    IN AUSTIN, TX
OCT 19-21, 2020    IN TUCSON, AZ
OCT 20-22, 2020    IN TALLAHASSEE, FL
OCT 21-23, 2020    IN EUGENE, OR
NOV 2-4, 2020    IN AUBURN HILLS, MI
NOV 3-5, 2020    IN ALBUQUERQUE, NM
NOV 9-11, 2020    IN KANSAS CITY, MO
NOV 11-13, 2020    IN SAN ANTONIO, TX
NOV 17-19, 2020    IN MEMPHIS, TN
NOV 17-19, 2020    IN DENVER, CO
DEC 2-4, 2020    IN MILWAUKEE, WI
DEC 8-10, 2020    IN BILOXI, MS
DEC 15-17, 2020    IN MOBILE, AL