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How to Excel at Managing and Supervising People

presented by SkillPath Seminars
View the SkillPath Seminars Profile and Course Listings

Bring a trainer to your location to deliver this class for groups of 10 or more.

Summary

In just two days, you’ll get the most up-to-the-minute information and exciting discoveries available on how to manage change, motivate, discipline, delegate, inspire, problem solve … all the critical skills you need to succeed as a supervisor.

Workshop Description/Agenda

You’ll learn …

  • To speak … write … communicate—clearly and tactfully
  • To make the skills of today’s best supervisors second nature
  • How to deal quickly and professionally with every performance problem
  • To give criticism in a way that creates positive behavior—not resentment
  • And much more!

Here’s the bottom line: To succeed in your expanding role, you’ve got to get in tune with the times … and keep one step ahead of the changes. That means continually updating your skills and seeking out all the freshest ideas, latest strategies and cutting-edge techniques you can get your hands on. That’s where this intensive, hands-on workshop comes in. In just two days, you’ll get the most up-to-the-minute information and exciting discoveries available on how to manage change, motivate, discipline, delegate, inspire, problem solve … all the critical skills you need to succeed as a supervisor.

Day one: 9:00 a.m. – 4:00 p.m.

Add leadership to your repertoire of skills

  • Your leadership style: What’s good about it? What needs work?
  • Firsthand advice on becoming a role model everyone looks up to
  • How to give direction (not orders) so others jump into action
  • Moving from the details to the big picture—a leadership must
  • Serious about getting more done? It’s simple—delegate!
  • Boss vs. buddy: Which are you to employees?
  • What great leaders do to get people to follow
  • Use the power of assertiveness to open lines of communication and get things done

Wear all your supervisory hats successfully

  • Avoid the 5 things that can derail even experienced supervisors
  • Telecommuting, job sharing, flextime: What the books WON’T tell you about managing today’s employees
  • How to communicate the benefits of technology—rather than dwell on the problems
  • Close the generation gap! How to get Boomers, Gen-Xers—everyone—to work together
  • Are you a leader still trapped in a boss’s mentality?
  • Becoming a diversity champion—here’s where it all begins

Positive ways to inspire, guide and lead

  • Steps to conducting performance evaluations that improve behavior and morale
  • Know which buttons to push to get employees to give their ALL
  • Why supervisors often fail when giving criticism
  • What’s personality got to do with performance? Plenty!
  • The hidden reasons behind why employees do what they do—performance problems solved!
  • Ways bosses actually discourage employees from working harder
  • Discover what employees need and expect from you

Manage unwanted behaviors and attitudes

  • Dealing appropriately with drugs, alcohol and other sticky personnel issues
  • 6 ways to get problem employees to change
  • Stop butting heads with employees who challenge you, know everything or dominate
  • Transforming “can’t do” attitudes to “can do”
  • Lighting a fire under the employee who’s nice—but lazy
  • The rules of managing people are changing—what you need to know and do now
  • Zap negativity … before it spreads out of control

Take command of the creative process

  • Good-bye status quo: How to make new ideas part of every employee’s job description
  • Stuck on a stubborn problem? Innovative ways to find a quick solution
  • Does your work environment encourage—or squelch—innovation?
  • How to fit “dream space” into your employees’ workday
  • How to train your brain to think in new and profitable ways
  • Beyond the suggestion box—idea-generating tactics that work like magic

Day two: 9:00 a.m. – 4:00 p.m.

Communicate like a leader

  • Business writing tips you can use now to make sure your memos and e-mail messages get your point across
  • Become aware of credibility-robbing speech habits—and eliminate them
  • Deliver bad news, say “No,” turn down requests—with tact
  • Develop radar that instantly detects when people misunderstand you
  • Listening “how-to’s” that make it easy to connect with others
  • Communication traits employees look for and admire in a leader
  • Ever get the feeling your feedback goes in one ear and out the other? Here’s the solution

Recruit, hire and develop great employees

  • Money’s the secret to getting good employees to stay—WRONG!
  • Interviewing strategies for avoiding bad hires that cost time and money
  • Inside the exit interview: The real reasons why employees move on
  • The pros and cons of making counteroffers when employees resign
  • Recruiting and hiring the best—an expertise supervisors can and must develop

Coach employees through change and transition

  • Positive ways to present change to employees—and relieve anxiety
  • Your best options when employees don’t see change the way you do
  • Poorly managed organizational change: Do you recognize the tell-tale clues?
  • Kid-glove techniques for helping employees see opportunity—not threat—in change
  • Put yourself in their shoes: 7 hard facts about how employees really feel about change

Essential supervisory tools to master now

  • How to define and organize priorities and accomplish more than ever
  • What to do to detect—and stop—employees who are fooling around on the Web and with e-mail
  • Self-management habits the most successful supervisors practice daily
  • Maximizing the Internet … a supervisor’s best friend
  • Managing deadlines, time, projects and priorities: Why make it harder than it has to be?

Plan your professional future

  • Smart tips for attracting the favorable attention from higher-ups that you deserve
  • What drives today’s most successful supervisors? The answers revealed
  • Questions to ask yourself to put your job … your career … your future into focus
  • Got the “blahs”? How to get—and stay—motivated on the road to supervisory success

Who Should Attend

New or Experiences Supervisors and Managers

Additional Information

Training Provider: SkillPath Seminars

Course Topics: Business Skills Training > Managing/Supervising Essentials

Training Course Summary: In just two days, you’ll get the most up-to-the-minute information and exciting discoveries available on how to manage change, motivate, discipline, delegate, inspire, problem solve … all the critical skills you need to succeed as a supervisor.


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