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How to Excel at Managing and Supervising People

presented by SkillPath Seminars
View the SkillPath Seminars Profile and Course Listings

Bring a trainer to your location to deliver this class for groups of 10 or more.

Summary

In just two days, you’ll get the most up-to-the-minute information and exciting discoveries available on how to manage change, motivate, discipline, delegate, inspire, problem solve … all the critical skills you need to succeed as a supervisor.

Workshop Description/Agenda

You’ll learn …

  • To speak … write … communicate—clearly and tactfully
  • To make the skills of today’s best supervisors second nature
  • How to deal quickly and professionally with every performance problem
  • To give criticism in a way that creates positive behavior—not resentment
  • And much more!

Here’s the bottom line: To succeed in your expanding role, you’ve got to get in tune with the times … and keep one step ahead of the changes. That means continually updating your skills and seeking out all the freshest ideas, latest strategies and cutting-edge techniques you can get your hands on. That’s where this intensive, hands-on workshop comes in. In just two days, you’ll get the most up-to-the-minute information and exciting discoveries available on how to manage change, motivate, discipline, delegate, inspire, problem solve … all the critical skills you need to succeed as a supervisor.

Day one: 9:00 a.m. – 4:00 p.m.

Add leadership to your repertoire of skills

  • Your leadership style: What’s good about it? What needs work?
  • Firsthand advice on becoming a role model everyone looks up to
  • How to give direction (not orders) so others jump into action
  • Moving from the details to the big picture—a leadership must
  • Serious about getting more done? It’s simple—delegate!
  • Boss vs. buddy: Which are you to employees?
  • What great leaders do to get people to follow
  • Use the power of assertiveness to open lines of communication and get things done

Wear all your supervisory hats successfully

  • Avoid the 5 things that can derail even experienced supervisors
  • Telecommuting, job sharing, flextime: What the books WON’T tell you about managing today’s employees
  • How to communicate the benefits of technology—rather than dwell on the problems
  • Close the generation gap! How to get Boomers, Gen-Xers—everyone—to work together
  • Are you a leader still trapped in a boss’s mentality?
  • Becoming a diversity champion—here’s where it all begins

Positive ways to inspire, guide and lead

  • Steps to conducting performance evaluations that improve behavior and morale
  • Know which buttons to push to get employees to give their ALL
  • Why supervisors often fail when giving criticism
  • What’s personality got to do with performance? Plenty!
  • The hidden reasons behind why employees do what they do—performance problems solved!
  • Ways bosses actually discourage employees from working harder
  • Discover what employees need and expect from you

Manage unwanted behaviors and attitudes

  • Dealing appropriately with drugs, alcohol and other sticky personnel issues
  • 6 ways to get problem employees to change
  • Stop butting heads with employees who challenge you, know everything or dominate
  • Transforming “can’t do” attitudes to “can do”
  • Lighting a fire under the employee who’s nice—but lazy
  • The rules of managing people are changing—what you need to know and do now
  • Zap negativity … before it spreads out of control

Take command of the creative process

  • Good-bye status quo: How to make new ideas part of every employee’s job description
  • Stuck on a stubborn problem? Innovative ways to find a quick solution
  • Does your work environment encourage—or squelch—innovation?
  • How to fit “dream space” into your employees’ workday
  • How to train your brain to think in new and profitable ways
  • Beyond the suggestion box—idea-generating tactics that work like magic

Day two: 9:00 a.m. – 4:00 p.m.

Communicate like a leader

  • Business writing tips you can use now to make sure your memos and e-mail messages get your point across
  • Become aware of credibility-robbing speech habits—and eliminate them
  • Deliver bad news, say “No,” turn down requests—with tact
  • Develop radar that instantly detects when people misunderstand you
  • Listening “how-to’s” that make it easy to connect with others
  • Communication traits employees look for and admire in a leader
  • Ever get the feeling your feedback goes in one ear and out the other? Here’s the solution

Recruit, hire and develop great employees

  • Money’s the secret to getting good employees to stay—WRONG!
  • Interviewing strategies for avoiding bad hires that cost time and money
  • Inside the exit interview: The real reasons why employees move on
  • The pros and cons of making counteroffers when employees resign
  • Recruiting and hiring the best—an expertise supervisors can and must develop

Coach employees through change and transition

  • Positive ways to present change to employees—and relieve anxiety
  • Your best options when employees don’t see change the way you do
  • Poorly managed organizational change: Do you recognize the tell-tale clues?
  • Kid-glove techniques for helping employees see opportunity—not threat—in change
  • Put yourself in their shoes: 7 hard facts about how employees really feel about change

Essential supervisory tools to master now

  • How to define and organize priorities and accomplish more than ever
  • What to do to detect—and stop—employees who are fooling around on the Web and with e-mail
  • Self-management habits the most successful supervisors practice daily
  • Maximizing the Internet … a supervisor’s best friend
  • Managing deadlines, time, projects and priorities: Why make it harder than it has to be?

Plan your professional future

  • Smart tips for attracting the favorable attention from higher-ups that you deserve
  • What drives today’s most successful supervisors? The answers revealed
  • Questions to ask yourself to put your job … your career … your future into focus
  • Got the “blahs”? How to get—and stay—motivated on the road to supervisory success

Who Should Attend

New or Experiences Supervisors and Managers

Additional Information

Training Provider: SkillPath Seminars

Course Topics: Business Skills Training > Managing/Supervising Essentials

Training Course Summary: In just two days, you’ll get the most up-to-the-minute information and exciting discoveries available on how to manage change, motivate, discipline, delegate, inspire, problem solve … all the critical skills you need to succeed as a supervisor.

Live Seminar Dates/Locations

DEC 9-10    IN  VENTURA, CA
DEC 9-10    IN  BALTIMORE, MD
DEC 9-10    IN  TROY, MI
DEC 10-11    IN  OKLAHOMA CITY, OK
DEC 10-11    IN  SADDLE BROOK, NJ
DEC 10-11    IN  DENTON, TX
DEC 11-12    IN  ANN ARBOR, MI
DEC 11-12    IN  WILMINGTON, DE
DEC 11-12    IN  ANAHEIM, CA
DEC 12-13    IN  DALLAS, TX
DEC 12-13    IN  TORONTO, ON
DEC 12-13    IN  ATLANTA, GA
DEC 12-13    IN  TULSA, OK
DEC 12-13    IN  CONCORD, NH
DEC 17-18    IN  CHICAGO, IL
JAN 13-14, 2020    IN  MANCHESTER, NH
JAN 14-15, 2020    IN  RALEIGH, NC
JAN 14-15, 2020    IN  DULUTH, MN
JAN 14-15, 2020    IN  DES MOINES, IA
JAN 15-16, 2020    IN  PORTSMOUTH, NH
JAN 16-17, 2020    IN  DAVENPORT, IA
JAN 16-17, 2020    IN  ALBUQUERQUE, NM
JAN 21-22, 2020    IN  FARMINGTON, NM
JAN 23-24, 2020    IN  DURANGO, CO
JAN 28-29, 2020    IN  WILLISTON, ND
JAN 28-29, 2020    IN  AUGUSTA, ME
JAN 28-29, 2020    IN  OAKLAND, CA
JAN 30-31, 2020    IN  PORTLAND, ME
JAN 30-31, 2020    IN  SACRAMENTO, CA
JAN 30-31, 2020    IN  BISMARCK, ND
FEB 3-4, 2020    IN  SPOKANE, WA
FEB 4-5, 2020    IN  YORK, PA
FEB 5-6, 2020    IN  COLLEGE STATION, TX
FEB 6-7, 2020    IN  BILLINGS, MT
FEB 10-11, 2020    IN  TACOMA, WA
FEB 12-13, 2020    IN  EVERETT, WA
FEB 18-19, 2020    IN  GILLETTE, WY
FEB 20-21, 2020    IN  SHERIDAN, WY
FEB 20-21, 2020    IN  LOUISVILLE, KY
FEB 24-25, 2020    IN  CHERRY HILL, NJ
FEB 25-26, 2020    IN  CONCORD, CA
FEB 25-26, 2020    IN  HONOLULU, HI
FEB 26-27, 2020    IN  NEW YORK CITY, NY
FEB 27-28, 2020    IN  SACRAMENTO, CA
MAR 2-3, 2020    IN  LAS VEGAS, NV
MAR 4-5, 2020    IN  BRAINERD, MN
MAR 11-12, 2020    IN  WILLMAR, MN
MAR 11-12, 2020    IN  MADISON, WI
MAR 17-18, 2020    IN  TAMPA, FL
MAR 18-19, 2020    IN  BLOOMINGTON, MN
MAR 24-25, 2020    IN  ALBANY, NY
MAR 26-27, 2020    IN  NEW YORK CITY, NY
MAR 30-31, 2020    IN  DENVER, CO
MAR 31-APR 1, 2020    IN  FAYETTEVILLE, AR
APR 2-3, 2020    IN  GOLDEN, CO
APR 8-9, 2020    IN  MODESTO, CA
APR 8-9, 2020    IN  MISSION, KS
APR 15-16, 2020    IN  CAPE GIRARDEAU, MO
APR 16-17, 2020    IN  BLOOMINGTON, MN
APR 16-17, 2020    IN  SAN BERNARDINO, CA
APR 21-22, 2020    IN  FT LAUDERDALE, FL
APR 28-29, 2020    IN  COLUMBUS, IN