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How to Become a Better Communicator

presented by SkillPath Seminars
View the SkillPath Seminars Profile and Course Listings

Bring a trainer to your location to deliver this class for groups of 10 or more.

Summary

Learn how to communicate effectively and confidently with these practical and proven techniques and skills that are essential for managers, supervisors, team leaders

Workshop Description/Agenda

You’ll learn …

  • How you can increase the levels of collaboration and mutual support among team members, co-workers and managers
  • How to express your ideas in ways that gain the attention, support and respect of others
  • How to quickly “fit in” with any group of people
  • How to make an unforgettable, positive first impression on anyone
  • And much more

Excellent interpersonal communication skills are the most potent career and personal skills you can possess. Learn how to communicate effectively and confidently with these practical and proven techniques and skills that are essential for managers, supervisors, team leaders … anyone interested in heading for the top!

Program hours: 9:00 a.m. – 4:00 p.m.

How to create rapport, build trust and establish your credibility

  • Learn the secret to quickly establishing rapport and conversing easily with new acquaintances
  • Do others see you as trustworthy? How to ensure that your words and actions tell others you’re a credible, reliable professional—a person who can be counted on!
  • How to “break the ice” and get a good conversation going, even with a total stranger
  • How to be immediately accepted into any group of people even if you seem to have nothing in common with them
  • How are your mouth management skills? It’s vitally important to your credibility that you know how to keep confidences confidential and secrets secret
  • Concrete steps you can take to increase the level of trust, cooperation and support from your co-workers, employees and your boss
  • How to avoid sending contradictory or confusing signals about yourself

Making an impact—how to have power and influence with people

  • Why it really does matter whether or not people like you—and how to make it happen
  • The 3 things you can give away that will return you the loyalty, devotion and friendship of others
  • A sure-fire way to make enemies—and how to avoid it
  • The secret of Socrates—how to get others to see your point of view with the gentle method that has worked wonders for more than 2,000 years
  • The 15 vital interpersonal skills shared by influential people—how do you measure up?
  • Understanding the 6 major components of personal charisma—and what you can do to further develop these qualities in yourself

Clear and assertive communication skills

  • Never be put on the spot again! You’ll learn how to think on your feet when challenged with a difficult or negative question
  • Learn the 9 steps of assertive communication that will put power and confidence in your words
  • 3 easy-to-use assertive listening techniques that will make all your communications more effective
  • Should you respond to a “put-down”? Yes! You’ll learn how to effectively handle put-downs, slurs and insults
  • Learn positive techniques for delivering constructive feedback to co-workers, employees, even the boss
  • When you’re on the receiving end—how to accept and learn from negative feedback without becoming hurt or angry
  • How to handle it when you’re criticized in front of others

Communicating with difficult people and in tough situations

  • How to recognize the 7 most difficult personality types and how to deal with each
  • The 6 basic steps for dealing with all negative behavior
  • Special strategies to use when the difficult person is the boss
  • How to practice your new communication skills in low-risk situations
  • How to use a fail-safe strategy for keeping a disagreement from escalating into an argument
  • Understanding how your thinking style affects your ability to handle difficult people and situations
  • How to say “No” without feeling guilty or causing resentment
  • How to deal with your feelings of anger and helplessness when dealing with difficult people and unreasonable behavior
  • How to handle malicious gossip and back-stabbing in a way that preserves your credibility and dignity

How to make an unforgettable, positive first impression

  • How to use the first 4 minutes to make a dynamite impression on anyone you meet
  • Learning how to correctly “set the stage” for every interaction
  • How you can avoid the most common blunders that create a negative impression
  • Recognizing the single biggest factor that determines whether or not people take you seriously
  • How using what Dale Carnegie called “the sweetest sound in any language” makes you someone people remember
  • 3 ways you can demonstrate that you’re a positive and self-confident professional

Business etiquette—professional polish that shows

  • The 6 basic rules of business etiquette—ignore these at your peril!
  • Recognizing and eliminating unconscious sexism from your speaking and writing
  • Business introductions—whom do you present to whom? Should you stand? What’s the most appropriate greeting?
  • Important etiquette tips to remember when interacting with your boss
  • No matter where you work, there’s one point of protocol that you must know!
  • How to handle the many etiquette questions that still arise about the sexes working together. Who pays for lunch? Who opens doors? What about shaking hands? You’ll learn up-to-date ways of dealing with these and other questions in ways that make everybody feel good

Who Should Attend

Business professionals - especially managers, supervisors and team leaders

Additional Information

Training Provider: SkillPath Seminars

Course Topics: Business Skills Training > Basic Communication Skills

Training Course Summary: Learn how to communicate effectively and confidently with these practical and proven techniques and skills that are essential for managers, supervisors, team leaders


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Live Seminar Dates/Locations

DEC 10    IN RALEIGH, NC
DEC 10    IN SACRAMENTO, CA
DEC 10    IN DOVER, DE
DEC 11    IN TUCSON, AZ
DEC 12    IN TEMPE, AZ
DEC 17    IN DAYTON, OH
DEC 19    IN MANKATO, MN
JAN 10, 2019    IN EAU CLAIRE, WI
JAN 11, 2019    IN APPLETON, WI
JAN 17, 2019    IN CLEVELAND, OH
JAN 18, 2019    IN CINCINNATI, OH
JAN 22, 2019    IN CONCORD, NH
JAN 23, 2019    IN DANVERS, MA
JAN 28, 2019    IN GREENVILLE, SC
JAN 29, 2019    IN CHARLOTTE, NC
JAN 30, 2019    IN NASHVILLE, TN
JAN 31, 2019    IN JACKSON, TN
FEB 4, 2019    IN HELENA, MT
FEB 4, 2019    IN TRAVERSE CITY, MI
FEB 5, 2019    IN BILLINGS, MT
FEB 5, 2019    IN SAGINAW, MI
FEB 6, 2019    IN TROY, MI
FEB 6, 2019    IN SADDLE BROOK, NJ
FEB 6, 2019    IN PORTLAND, OR
FEB 7, 2019    IN ANAHEIM, CA
FEB 7, 2019    IN MORRISTOWN, NJ
FEB 8, 2019    IN PASADENA, CA
FEB 12, 2019    IN GRAND ISLAND, NE
FEB 13, 2019    IN LINCOLN, NE
FEB 14, 2019    IN OMAHA, NE
FEB 25, 2019    IN ROCKFORD, IL
FEB 26, 2019    IN OAK BROOK, IL
FEB 27, 2019    IN CHICAGO, IL
MAR 4, 2019    IN ANDOVER, MA
MAR 5, 2019    IN BOSTON, MA
MAR 5, 2019    IN MEDFORD, OR
MAR 6, 2019    IN EUGENE, OR
MAR 6, 2019    IN BRAINTREE, MA
MAR 7, 2019    IN PORTLAND, OR
MAR 7, 2019    IN BALTIMORE, MD
MAR 7, 2019    IN FRAMINGHAM, MA
MAR 8, 2019    IN WORCESTER, MA
MAR 11, 2019    IN ABILENE, TX
MAR 11, 2019    IN WILMINGTON, NC
MAR 12, 2019    IN AUSTIN, TX
MAR 12, 2019    IN CHARLOTTE, NC
MAR 13, 2019    IN WINSTON-SALEM, NC
MAR 13, 2019    IN SAN ANTONIO, TX
MAR 14, 2019    IN MCALLEN, TX
MAR 14, 2019    IN TOLEDO, OH
MAR 14, 2019    IN GREENSBORO, NC
MAR 14, 2019    IN TACOMA, WA
MAR 15, 2019    IN SEATTLE, WA
MAR 15, 2019    IN LIMA, OH
MAR 18, 2019    IN ROCKVILLE, MD
MAR 19, 2019    IN COLLEGE PARK, MD
MAR 20, 2019    IN ANNAPOLIS, MD
MAR 21, 2019    IN ARLINGTON, VA
MAR 21, 2019    IN ST CLOUD, MN
MAR 22, 2019    IN BLOOMINGTON, MN
MAR 22, 2019    IN SALISBURY, MD
MAR 25, 2019    IN DUBUQUE, IA
MAR 26, 2019    IN CEDAR RAPIDS, IA
MAR 27, 2019    IN BATON ROUGE, LA
MAR 27, 2019    IN FT DODGE, IA
MAR 28, 2019    IN DES MOINES, IA
MAR 29, 2019    IN WATERLOO, IA
MAR 29, 2019    IN COLUMBUS, OH
MAR 29, 2019    IN GULFPORT, MS
APR 1, 2019    IN COLORADO SPRINGS, CO
APR 3, 2019    IN FT COLLINS, CO
APR 4, 2019    IN GREELEY, CO
APR 5, 2019    IN DENVER, CO
APR 5, 2019    IN EL PASO, TX
APR 9, 2019    IN CHARLOTTESVILLE, VA
APR 10, 2019    IN FREDERICKSBURG, VA
APR 11, 2019    IN OLYMPIA, WA
APR 11, 2019    IN LYNCHBURG, VA
APR 12, 2019    IN SEATTLE, WA
APR 15, 2019    IN ST CHARLES, MO
APR 17, 2019    IN YAKIMA, WA
APR 18, 2019    IN WENATCHEE, WA
APR 24, 2019    IN MADISON, WI
APR 25, 2019    IN MILWAUKEE, WI
MAY 20, 2019    IN DALLAS, TX
MAY 21, 2019    IN FT WORTH, TX
MAY 22, 2019    IN HOUSTON, TX