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How to Become a Better Communicator

presented by SkillPath Seminars
View the SkillPath Seminars Profile and Course Listings

Bring a trainer to your location to deliver this class for groups of 10 or more.

Summary

Learn how to communicate effectively and confidently with these practical and proven techniques and skills that are essential for managers, supervisors, team leaders

Workshop Description/Agenda

You’ll learn …

  • How you can increase the levels of collaboration and mutual support among team members, co-workers and managers
  • How to express your ideas in ways that gain the attention, support and respect of others
  • How to quickly “fit in” with any group of people
  • How to make an unforgettable, positive first impression on anyone
  • And much more

Excellent interpersonal communication skills are the most potent career and personal skills you can possess. Learn how to communicate effectively and confidently with these practical and proven techniques and skills that are essential for managers, supervisors, team leaders … anyone interested in heading for the top!

Program hours: 9:00 a.m. – 4:00 p.m.

How to create rapport, build trust and establish your credibility

  • Learn the secret to quickly establishing rapport and conversing easily with new acquaintances
  • Do others see you as trustworthy? How to ensure that your words and actions tell others you’re a credible, reliable professional—a person who can be counted on!
  • How to “break the ice” and get a good conversation going, even with a total stranger
  • How to be immediately accepted into any group of people even if you seem to have nothing in common with them
  • How are your mouth management skills? It’s vitally important to your credibility that you know how to keep confidences confidential and secrets secret
  • Concrete steps you can take to increase the level of trust, cooperation and support from your co-workers, employees and your boss
  • How to avoid sending contradictory or confusing signals about yourself

Making an impact—how to have power and influence with people

  • Why it really does matter whether or not people like you—and how to make it happen
  • The 3 things you can give away that will return you the loyalty, devotion and friendship of others
  • A sure-fire way to make enemies—and how to avoid it
  • The secret of Socrates—how to get others to see your point of view with the gentle method that has worked wonders for more than 2,000 years
  • The 15 vital interpersonal skills shared by influential people—how do you measure up?
  • Understanding the 6 major components of personal charisma—and what you can do to further develop these qualities in yourself

Clear and assertive communication skills

  • Never be put on the spot again! You’ll learn how to think on your feet when challenged with a difficult or negative question
  • Learn the 9 steps of assertive communication that will put power and confidence in your words
  • 3 easy-to-use assertive listening techniques that will make all your communications more effective
  • Should you respond to a “put-down”? Yes! You’ll learn how to effectively handle put-downs, slurs and insults
  • Learn positive techniques for delivering constructive feedback to co-workers, employees, even the boss
  • When you’re on the receiving end—how to accept and learn from negative feedback without becoming hurt or angry
  • How to handle it when you’re criticized in front of others

Communicating with difficult people and in tough situations

  • How to recognize the 7 most difficult personality types and how to deal with each
  • The 6 basic steps for dealing with all negative behavior
  • Special strategies to use when the difficult person is the boss
  • How to practice your new communication skills in low-risk situations
  • How to use a fail-safe strategy for keeping a disagreement from escalating into an argument
  • Understanding how your thinking style affects your ability to handle difficult people and situations
  • How to say “No” without feeling guilty or causing resentment
  • How to deal with your feelings of anger and helplessness when dealing with difficult people and unreasonable behavior
  • How to handle malicious gossip and back-stabbing in a way that preserves your credibility and dignity

How to make an unforgettable, positive first impression

  • How to use the first 4 minutes to make a dynamite impression on anyone you meet
  • Learning how to correctly “set the stage” for every interaction
  • How you can avoid the most common blunders that create a negative impression
  • Recognizing the single biggest factor that determines whether or not people take you seriously
  • How using what Dale Carnegie called “the sweetest sound in any language” makes you someone people remember
  • 3 ways you can demonstrate that you’re a positive and self-confident professional

Business etiquette—professional polish that shows

  • The 6 basic rules of business etiquette—ignore these at your peril!
  • Recognizing and eliminating unconscious sexism from your speaking and writing
  • Business introductions—whom do you present to whom? Should you stand? What’s the most appropriate greeting?
  • Important etiquette tips to remember when interacting with your boss
  • No matter where you work, there’s one point of protocol that you must know!
  • How to handle the many etiquette questions that still arise about the sexes working together. Who pays for lunch? Who opens doors? What about shaking hands? You’ll learn up-to-date ways of dealing with these and other questions in ways that make everybody feel good

Who Should Attend

Business professionals - especially managers, supervisors and team leaders

Additional Information

Training Provider: SkillPath Seminars

Course Topics: Business Skills Training > Basic Communication Skills

Training Course Summary: Learn how to communicate effectively and confidently with these practical and proven techniques and skills that are essential for managers, supervisors, team leaders


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Live Seminar Dates/Locations

JUN 26    IN HARTFORD, CT
JUN 27    IN WATERBURY, CT
JUL 8    IN BRAINTREE, MA
JUL 9    IN FRAMINGHAM, MA
JUL 10    IN WORCESTER, MA
JUL 11    IN MANCHESTER, NH
JUL 15    IN KING OF PRUSSIA, PA
JUL 15    IN BISMARCK, ND
JUL 16    IN FARGO, ND
JUL 25    IN KENNEWICK, WA
JUL 29    IN BURBANK, CA
JUL 29    IN WEST HAZLETON, PA
JUL 30    IN LOS ANGELES, CA
JUL 30    IN OGDEN, UT
JUL 31    IN SALT LAKE CITY, UT
JUL 31    IN LONG BEACH, CA
AUG 1    IN ANAHEIM, CA
AUG 2    IN ONTARIO, CA
AUG 2    IN TUPELO, MS
AUG 5    IN ERIE, PA
AUG 5    IN SAN LUIS OBISPO, CA
AUG 6    IN AKRON, OH
AUG 7    IN CANTON, OH
AUG 7    IN LANCASTER, CA
AUG 8    IN PASADENA, CA
AUG 8    IN ATHENS, OH
AUG 9    IN COLUMBUS, OH
AUG 12    IN CHARLOTTE, NC
AUG 13    IN BINGHAMTON, NY
AUG 14    IN SYRACUSE, NY
AUG 15    IN BUFFALO, NY
AUG 19    IN TARRYTOWN, NY
AUG 19    IN ROCHESTER, NY
AUG 20    IN JACKSON, MS
AUG 20    IN ALBANY, NY
AUG 21    IN MIDDLETOWN, NY
AUG 22    IN FREEHOLD, NJ
AUG 23    IN EDISON, NJ
AUG 29    IN PORTLAND, OR
SEP 6    IN ATHENS, GA
SEP 6    IN SALEM, OR
SEP 9    IN COLLEGE STATION, TX
SEP 10    IN FT WAYNE, IN
SEP 10    IN HICKORY, NC
SEP 11    IN CHARLOTTE, NC
SEP 11    IN CORPUS CHRISTI, TX
SEP 12    IN DAYTONA BEACH, FL
SEP 12    IN TERRE HAUTE, IN
SEP 12    IN MIDLAND, TX
SEP 13    IN TORRANCE, CA
SEP 13    IN LAKELAND, FL
SEP 16    IN PORTLAND, OR
SEP 17    IN EVERETT, WA
SEP 17    IN COLUMBUS, OH
SEP 18    IN SEATTLE, WA
SEP 18    IN LITTLE ROCK, AR
SEP 19    IN JONESBORO, AR
SEP 20    IN CAPE GIRARDEAU, MO
SEP 23    IN VENTURA, CA
SEP 23    IN ANNAPOLIS, MD
SEP 30    IN DU BOIS, PA
OCT 1    IN ALTOONA, PA
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OCT 3    IN MODESTO, CA
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OCT 4    IN FRESNO, CA
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OCT 7    IN GRAND RAPIDS, MI
OCT 8    IN KALAMAZOO, MI
OCT 8    IN ATLANTA, GA
OCT 9    IN LANSING, MI
OCT 15    IN DENVER, CO
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OCT 25    IN SEATTLE, WA
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NOV 14    IN PITTSFIELD, MA
NOV 14    IN ALBUQUERQUE, NM
NOV 15    IN BURLINGTON, VT
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NOV 22    IN COLUMBIA, SC
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NOV 25    IN RICHMOND, VA
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NOV 26    IN GRAND JUNCTION, CO
DEC 3    IN STATE COLLEGE, PA
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DEC 6    IN TUCSON, AZ
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