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How to Become a Better Communicator

presented by SkillPath Seminars
View the SkillPath Seminars Profile and Course Listings

Bring a trainer to your location to deliver this class for groups of 10 or more.

Summary

Learn how to communicate effectively and confidently with these practical and proven techniques and skills that are essential for managers, supervisors, team leaders

Workshop Description/Agenda

You’ll learn …

  • How you can increase the levels of collaboration and mutual support among team members, co-workers and managers
  • How to express your ideas in ways that gain the attention, support and respect of others
  • How to quickly “fit in” with any group of people
  • How to make an unforgettable, positive first impression on anyone
  • And much more

Excellent interpersonal communication skills are the most potent career and personal skills you can possess. Learn how to communicate effectively and confidently with these practical and proven techniques and skills that are essential for managers, supervisors, team leaders … anyone interested in heading for the top!

Program hours: 9:00 a.m. – 4:00 p.m.

How to create rapport, build trust and establish your credibility

  • Learn the secret to quickly establishing rapport and conversing easily with new acquaintances
  • Do others see you as trustworthy? How to ensure that your words and actions tell others you’re a credible, reliable professional—a person who can be counted on!
  • How to “break the ice” and get a good conversation going, even with a total stranger
  • How to be immediately accepted into any group of people even if you seem to have nothing in common with them
  • How are your mouth management skills? It’s vitally important to your credibility that you know how to keep confidences confidential and secrets secret
  • Concrete steps you can take to increase the level of trust, cooperation and support from your co-workers, employees and your boss
  • How to avoid sending contradictory or confusing signals about yourself

Making an impact—how to have power and influence with people

  • Why it really does matter whether or not people like you—and how to make it happen
  • The 3 things you can give away that will return you the loyalty, devotion and friendship of others
  • A sure-fire way to make enemies—and how to avoid it
  • The secret of Socrates—how to get others to see your point of view with the gentle method that has worked wonders for more than 2,000 years
  • The 15 vital interpersonal skills shared by influential people—how do you measure up?
  • Understanding the 6 major components of personal charisma—and what you can do to further develop these qualities in yourself

Clear and assertive communication skills

  • Never be put on the spot again! You’ll learn how to think on your feet when challenged with a difficult or negative question
  • Learn the 9 steps of assertive communication that will put power and confidence in your words
  • 3 easy-to-use assertive listening techniques that will make all your communications more effective
  • Should you respond to a “put-down”? Yes! You’ll learn how to effectively handle put-downs, slurs and insults
  • Learn positive techniques for delivering constructive feedback to co-workers, employees, even the boss
  • When you’re on the receiving end—how to accept and learn from negative feedback without becoming hurt or angry
  • How to handle it when you’re criticized in front of others

Communicating with difficult people and in tough situations

  • How to recognize the 7 most difficult personality types and how to deal with each
  • The 6 basic steps for dealing with all negative behavior
  • Special strategies to use when the difficult person is the boss
  • How to practice your new communication skills in low-risk situations
  • How to use a fail-safe strategy for keeping a disagreement from escalating into an argument
  • Understanding how your thinking style affects your ability to handle difficult people and situations
  • How to say “No” without feeling guilty or causing resentment
  • How to deal with your feelings of anger and helplessness when dealing with difficult people and unreasonable behavior
  • How to handle malicious gossip and back-stabbing in a way that preserves your credibility and dignity

How to make an unforgettable, positive first impression

  • How to use the first 4 minutes to make a dynamite impression on anyone you meet
  • Learning how to correctly “set the stage” for every interaction
  • How you can avoid the most common blunders that create a negative impression
  • Recognizing the single biggest factor that determines whether or not people take you seriously
  • How using what Dale Carnegie called “the sweetest sound in any language” makes you someone people remember
  • 3 ways you can demonstrate that you’re a positive and self-confident professional

Business etiquette—professional polish that shows

  • The 6 basic rules of business etiquette—ignore these at your peril!
  • Recognizing and eliminating unconscious sexism from your speaking and writing
  • Business introductions—whom do you present to whom? Should you stand? What’s the most appropriate greeting?
  • Important etiquette tips to remember when interacting with your boss
  • No matter where you work, there’s one point of protocol that you must know!
  • How to handle the many etiquette questions that still arise about the sexes working together. Who pays for lunch? Who opens doors? What about shaking hands? You’ll learn up-to-date ways of dealing with these and other questions in ways that make everybody feel good

Who Should Attend

Business professionals - especially managers, supervisors and team leaders

Additional Information

Training Provider: SkillPath Seminars

Course Topics: Business Skills Training > Basic Communication Skills

Training Course Summary: Learn how to communicate effectively and confidently with these practical and proven techniques and skills that are essential for managers, supervisors, team leaders


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Live Seminar Dates/Locations

AUG 24    IN BILLINGS, MT
AUG 25    IN HELENA, MT
SEP 5    IN WALDORF, MD
SEP 6    IN FREDERICK, MD
SEP 7    IN ANNAPOLIS, MD
SEP 7    IN FT WAYNE, IN
SEP 8    IN NEW YORK CITY, NY
SEP 11    IN LITTLE ROCK, AR
SEP 11    IN FARMINGTON HILLS, MI
SEP 12    IN CHARLOTTE, NC
SEP 12    IN TOLEDO, OH
SEP 13    IN COLUMBUS, OH
SEP 18    IN SAN DIEGO, CA
SEP 19    IN IRVINE, CA
SEP 19    IN EVERETT, WA
SEP 20    IN DAYTONA BEACH, FL
SEP 20    IN SEATTLE, WA
SEP 20    IN TORRANCE, CA
SEP 21    IN SALEM, OR
SEP 21    IN ORLANDO, FL
SEP 22    IN LAKELAND, FL
SEP 22    IN PORTLAND, OR
SEP 25    IN DULUTH, MN
SEP 27    IN FRESNO, CA
SEP 27    IN JONESBORO, AR
SEP 28    IN MODESTO, CA
SEP 28    IN MEMPHIS, TN
SEP 29    IN RENO, NV
OCT 4    IN GREELEY, CO
OCT 5    IN GOLDEN, CO
OCT 6    IN DENVER, CO
OCT 10    IN NEW YORK CITY, NY
OCT 10    IN ATHENS, GA
OCT 10    IN ST LOUIS, MO
OCT 11    IN ST CHARLES, MO
OCT 11    IN HARRISBURG, PA
OCT 11    IN ATLANTA, GA
OCT 12    IN KANSAS CITY, MO
OCT 16    IN SEATTLE, WA
OCT 18    IN LANSING, MI
OCT 19    IN KALAMAZOO, MI
OCT 23    IN ALBANY, NY
OCT 30    IN WACO, TX
OCT 30    IN JACKSONVILLE, FL
OCT 31    IN ARLINGTON, TX
NOV 1    IN DALLAS, TX
NOV 2    IN DENTON, TX
NOV 3    IN OKLAHOMA CITY, OK
NOV 6    IN GRAND JUNCTION, CO
NOV 7    IN NEW ORLEANS, LA
NOV 7    IN DENVER, CO
NOV 8    IN OVERLAND PARK, KS
NOV 9    IN ST LOUIS, MO
NOV 9    IN INDIANAPOLIS, IN
NOV 13    IN NORFOLK, VA
NOV 14    IN RICHMOND, VA
NOV 15    IN SACRAMENTO, CA
NOV 15    IN COLUMBIA, SC
NOV 16    IN ALBANY, GA
NOV 16    IN SANTA ROSA, CA
NOV 17    IN SAN JOSE, CA
NOV 17    IN ATLANTA, GA
NOV 17    IN TEMPE, AZ
NOV 20    IN ELMIRA, NY
NOV 21    IN ROCHESTER, NY
NOV 27    IN LAS VEGAS, NV
DEC 4    IN RALEIGH, NC
DEC 5    IN SUNNYVALE, CA
DEC 6    IN SACRAMENTO, CA
DEC 8    IN ALLENTOWN, PA
DEC 8    IN GRAND RAPIDS, MI
DEC 8    IN RAPID CITY, SD
DEC 8    IN DALLAS, TX
DEC 11    IN DOVER, DE
DEC 12    IN POUGHKEEPSIE, NY
DEC 13    IN WATERBURY, CT
DEC 14    IN WORCESTER, MA
DEC 14    IN GREEN BAY, WI
DEC 15    IN BURLINGTON, VT
DEC 18    IN TUCSON, AZ
DEC 19    IN PHOENIX, AZ
DEC 20    IN INDIANAPOLIS, IN
JAN 24, 2018    IN CONCORD, NH
JAN 26, 2018    IN APPLETON, WI
JAN 30, 2018    IN GREENVILLE, SC
JAN 31, 2018    IN CHARLOTTE, NC
FEB 5, 2018    IN TAUNTON, MA
FEB 5, 2018    IN BOISE, ID