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Excelling as a Manager or Supervisor

presented by SkillPath Seminars
View the SkillPath Seminars Profile and Course Listings

Bring a trainer to your location to deliver this class for groups of 10 or more.

Summary

This intensive day focuses on the unique challenges you face every day in your job and offers solutions to help you fully achieve your potential - not just as a manager or supervisor, but as a true leader who commands respect, commitment and credibility.

Workshop Description/Agenda

You’ll learn …

  • Actions you can take that will establish your authority, boost your credibility and earn respect
  • 5 surefire ways leaders gain the commitment and cooperation of workers
  • How to manage up the ladder—tips for communicating with your boss and other executives
  • How to conduct a fair and constructive performance evaluation
  • And much more

This intensive day focuses on the unique challenges you face every day in your job and offers solutions to help you fully achieve your potential—not just as a manager or supervisor, but as a true leader who commands respect, commitment and credibility.

Program hours: 9:00 a.m. – 4:00 p.m.

New or not, making the leap from worker to supervisor

  • What it takes to be a manager: An overview of your day-to-day responsibilities
  • Why it’s important to “take charge” and put your best foot forward from the beginning—and a half-dozen tips for doing just that
  • A dozen actions you can take that will immediately establish your authority, boost your credibility and earn respect
  • The subtle do’s and don’ts in the relationship boundaries between you and your boss
  • Drawing the line on social relationships with those you manage
  • 10 common management missteps you’ll want to avoid

Why leadership is an essential ingredient of management

  • Why bosses turn people off—and leaders turn people on
  • 5 sure-fire ways leaders gain the commitment and cooperation of workers
  • The advantages of being available and visible to workers
  • How to develop your natural leadership ability to spark passion in workers—and in other managers
  • Understanding the long-term benefits of developing and mentoring employees
  • How to develop and assert your leadership abilities in group or team situations

Indispensable everyday management skills

  • How to keep track of employees’ progress on a project without giving the appearance that you’re checking up on them
  • Interviewing tips for choosing candidates who will work to achieve the organization’s goals and take pride in turning in a quality performance
  • How to make delegating a natural, comfortable part of your supervisory routine
  • How to develop coaching skills that help employees reach their full productivity potential
  • Together Everyone Achieves More—how to turn a diverse group of people into an empowered, smooth-functioning team
  • Techniques for putting your creative problem-solving ability to work in supervisory situations that call for innovative solutions
  • A 5-step approach to identifying and solving any problem
  • An overview of EEO and sexual harassment guidelines every manager must know

Make things happen: Boosting worker enthusiasm and commitment

  • How to increase productivity by effectively assessing workers’ skills and matching them to work assignments
  • Using praise effectively: Why how you praise is as important as the praise itself
  • Pointing workers at the bull’s-eye: How to craft goals that workers can aim for and achieve
  • The top 10 ways to harness inborn worker motivation to accomplish organizational goals and produce quality work
  • How to put the greatest management principle in the world into practice to save you and your employees countless hours of frustration and unnecessary work

Getting the job done right and on time: How to manage projects and priorities

  • Understanding the concept of important versus urgent: How to define your productivity payoffs and take action for success
  • Understanding the Project Life Cycle—a step-by-step map to project success
  • 9 steps for defining and planning any project
  • The single key to understanding how to manage multiple projects
  • How to use your goals to set your daily priorities

Communication skills that make the difference

  • The 10 keys to leading successful meetings
  • How to deliver your message clearly and concisely in a memo or letter
  • How to manage up the ladder—tips for communicating effectively with your boss and other executives
  • Using your listening skills to create a caring, understanding workplace
  • How to give criticism and negative feedback without provoking workers
  • 6 tips for overcoming the most common supervisor-employee communication barriers
  • How to make presentations that captivate, persuade and push people to action

Correcting problem behavior and poor performance

  • Strategies for getting to the root causes of poor performance
  • A step-by-step approach to firing employees who don’t measure up
  • How to conduct a fair and constructive performance evaluation—and what to do when workers disagree with your assessment of their performance
  • Easy methods for overcoming tardiness and absenteeism
  • The 2 key behavior modification techniques that are successful in turning around unacceptable performance
  • Mistakes happen: How to discipline employees and set up an improvement plan that allows growth and learning to occur

Controlling conflict in the workplace

  • How to save face when an employee sets you up or publicly tries to embarrass you
  • How to handle an employee who disagrees with something you want done or the way you want it to be done
  • How to handle employee complaints about working conditions
  • How to deal with employees who constantly complain they have too much work
  • How to deal with employee disagreements without escalating the problem
  • How to avoid the conditions that foster employee conflict

Supervisor, manage thyself

  • Dealing with interruptions, procrastination and other time robbers: 9 tips for budgeting your time to multiply the results you get from every day
  • How to keep your cool and stay motivated even in the most heated moments
  • Putting the brakes on stress even when tight deadlines and tough situations have you working at fast-forward speed
  • Why it’s important to your career to stop fighting and start facing change
  • How to bear the emotional burden of supervisory nightmares
  • Building your assertiveness: How to project self-confidence without coming across as arrogant or pushy
  • Developing an “I’m-OK” attitude: How to put an end to self-defeating thoughts and negative attitudes that keep you from achieving your peak

Who Should Attend

Supervisors or Managers

Additional Information

Training Provider: SkillPath Seminars

Course Topics: Business Skills Training > Managing/Supervising Essentials

Training Course Summary: This intensive day focuses on the unique challenges you face every day in your job and offers solutions to help you fully achieve your potential - not just as a manager or supervisor, but as a true leader who commands respect, commitment and credibility.


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Live Seminar Dates/Locations

OCT 22    IN FARMINGTON HILLS, MI
OCT 29    IN KINGSTON, NY
OCT 29    IN SALEM, OR
OCT 30    IN MELVILLE, NY
OCT 30    IN HARRISBURG, PA
OCT 30    IN YAKIMA, WA
OCT 31    IN KING OF PRUSSIA, PA
OCT 31    IN TACOMA, WA
OCT 31    IN NEW YORK CITY, NY
NOV 1    IN PRINCETON, NJ
NOV 1    IN EVERETT, WA
NOV 1    IN HAZLETON, PA
NOV 2    IN SEATTLE, WA
NOV 2    IN CHERRY HILL, NJ
NOV 5    IN SAN DIEGO, CA
NOV 5    IN APPLETON, WI
NOV 6    IN IRVINE, CA
NOV 6    IN EAU CLAIRE, WI
NOV 7    IN MADISON, WI
NOV 7    IN TORRANCE, CA
NOV 8    IN MILWAUKEE, WI
NOV 8    IN SAN LUIS OBISPO, CA
NOV 14    IN DU BOIS, PA
NOV 15    IN WEST MIDDLESEX, PA
NOV 15    IN RALEIGH, NC
NOV 16    IN YOUNGSTOWN, OH
NOV 19    IN SACRAMENTO, CA
NOV 19    IN GRAND RAPIDS, MI
NOV 19    IN LAKE HAVASU CITY, AZ
NOV 20    IN TROY, MI
NOV 20    IN PHOENIX, AZ
NOV 20    IN WENATCHEE, WA
NOV 26    IN BLOOMINGTON, IN
NOV 26    IN FT WAYNE, IN
NOV 27    IN ZANESVILLE, OH
NOV 28    IN ATHENS, OH
NOV 29    IN ASHLAND, KY
NOV 30    IN ELIZABETHTOWN, KY
DEC 3    IN NEW YORK CITY, NY
DEC 3    IN MINOT, ND
DEC 4    IN JAMESTOWN, ND
DEC 5    IN DAYTONA BEACH, FL
DEC 5    IN ERIE, PA
DEC 5    IN BEMIDJI, MN
DEC 6    IN WEST CHESTER, PA
DEC 6    IN GAINESVILLE, FL
DEC 6    IN BLOOMINGTON, MN
DEC 7    IN JACKSONVILLE, FL
DEC 7    IN KING OF PRUSSIA, PA
DEC 7    IN VALDOSTA, GA
DEC 7    IN MISSOULA, MT
DEC 10    IN SEATTLE, WA
DEC 10    IN ELKO, NV
DEC 10    IN FAYETTEVILLE, AR
DEC 10    IN FARGO, ND
DEC 10    IN GRAND RAPIDS, MI
DEC 11    IN TEMPE, AZ
DEC 11    IN SOUTH BEND, IN
DEC 11    IN SAN FRANCISCO, CA
DEC 11    IN SPOKANE, WA
DEC 11    IN SCOTTSBLUFF, NE
DEC 12    IN CHEYENNE, WY
DEC 12    IN TUCSON, AZ
DEC 12    IN SACRAMENTO, CA
DEC 13    IN SAN DIEGO, CA
DEC 13    IN DENVER, CO
DEC 13    IN OAKLAND, CA
DEC 14    IN SAN JOSE, CA
DEC 14    IN MILWAUKEE, WI
DEC 14    IN CANON CITY, CO
DEC 17    IN JONESBORO, AR
DEC 17    IN GRAND ISLAND, NE
DEC 17    IN PIERRE, SD
DEC 17    IN NEW ORLEANS, LA
DEC 18    IN LUBBOCK, TX
DEC 18    IN LINCOLN, NE
DEC 18    IN HAMMOND, LA
DEC 19    IN MCALLEN, TX
DEC 19    IN HATTIESBURG, MS
DEC 19    IN ST JOSEPH, MO
JAN 10, 2019    IN SUNNYVALE, CA
JAN 10, 2019    IN HONOLULU, HI
JAN 11, 2019    IN DENVER, CO
JAN 11, 2019    IN CONCORD, CA
JAN 14, 2019    IN TEMPLE, TX
JAN 14, 2019    IN BLOOMINGTON, IL
JAN 15, 2019    IN MT VERNON, IL
JAN 15, 2019    IN AUSTIN, TX
JAN 16, 2019    IN SAN ANTONIO, TX
JAN 17, 2019    IN HOUSTON, TX
JAN 18, 2019    IN CONROE, TX
JAN 22, 2019    IN FAIRBANKS, AK
JAN 22, 2019    IN GREENVILLE, SC
JAN 23, 2019    IN ANCHORAGE, AK
JAN 23, 2019    IN ORLANDO, FL
JAN 24, 2019    IN LAKELAND, FL
JAN 25, 2019    IN TAMPA, FL
JAN 25, 2019    IN BEAUMONT, TX
JAN 28, 2019    IN FT COLLINS, CO
JAN 28, 2019    IN FT DODGE, IA
FEB 4, 2019    IN JOPLIN, MO
FEB 4, 2019    IN VIRGINIA BEACH, VA
FEB 6, 2019    IN SPRINGFIELD, MA
FEB 7, 2019    IN MUNCIE, IN
FEB 7, 2019    IN HARTFORD, CT
FEB 8, 2019    IN INDIANAPOLIS, IN
FEB 8, 2019    IN WATERBURY, CT
FEB 11, 2019    IN CINCINNATI, OH
FEB 12, 2019    IN AKRON, OH
FEB 13, 2019    IN CLEVELAND, OH
FEB 13, 2019    IN ATLANTA, GA
FEB 14, 2019    IN HOUSTON, TX
FEB 14, 2019    IN COLUMBUS, OH
FEB 20, 2019    IN DUBUQUE, IA
FEB 25, 2019    IN VENTURA, CA
FEB 25, 2019    IN DOVER, DE
FEB 26, 2019    IN BALTIMORE, MD
FEB 26, 2019    IN VAN NUYS, CA
FEB 27, 2019    IN ANNAPOLIS, MD
FEB 27, 2019    IN PASADENA, CA
FEB 28, 2019    IN FAIRFAX, VA
FEB 28, 2019    IN ONTARIO, CA
MAR 1, 2019    IN FT LAUDERDALE, FL
MAR 1, 2019    IN LONG BEACH, CA
MAR 4, 2019    IN TOPEKA, KS
MAR 6, 2019    IN WICHITA, KS
MAR 8, 2019    IN BIRMINGHAM, AL
MAR 20, 2019    IN CHILLICOTHE, OH
MAR 21, 2019    IN CINCINNATI, OH
MAR 21, 2019    IN WILMINGTON, NC
MAR 22, 2019    IN MYRTLE BEACH, SC
MAR 25, 2019    IN TORRANCE, CA
MAR 28, 2019    IN WEST PALM BEACH, FL
MAR 29, 2019    IN FT LAUDERDALE, FL
MAR 29, 2019    IN PEORIA, IL
APR 9, 2019    IN KEENE, NH
APR 11, 2019    IN MANCHESTER, NH