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Email Etiquette: Tips and Techniques for Success

presented by Lorman Education Services
View the Lorman Education Services Profile and Course Listings

Summary

Email Etiquette: Tips and Techniques for Success

Workshop Description/Agenda

Benefits
Learn the essentials of email etiquette within the work place. Business writing today means communicating through email it is fast and convenient however there are rules and etiquette that should need to be followed otherwise it may give a bad impression about the sender to the recipient. The way you write and respond to emails and other documentation reveals much about your credibility and professionalism. It can make a difference between someone understanding your point of view, and agreeing with you, or not. It can also make the difference between someone interpreting your message the way you intended, and completely misunderstanding you. This topic is designed for professionals at all levels who wish to obtain better results from their written business communication.

Agenda
Pros and Cons of Email

Email Legal Aspects

Cyber Manners

Goals of Writing Emails

Email "Rules of Thumb"- When to Use Cc

Factors That Will Help You to Get a Response

Know Your Audience

Email Response Time

Email Basic Format- Greetings and Closing and Signatures

Using Subject Lines

Perfect Your Grammar

Using Emoticons and Acronyms

Attachments and Links

Proofreading

Netiquette

Faculty
Audrey Halpern with ARH Employee Training

Credits
ASAP PACE ,IAAP ,Additional credit may be available upon request.

Who Should Attend

This live audio conference is designed for administrative assistants, executive assistants, office administrators, secretaries, office managers and other administrative professionals.

Additional Information

Training Provider: Lorman Education Services

Course Topics: Law Training > Other

Training Course Summary: Email Etiquette: Tips and Techniques for Success


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