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Effective Verbal Communication - How You Say It Makes a Difference

presented by Lorman Education Services
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Summary

Effective Verbal Communication - How You Say It Makes a Difference

Workshop Description/Agenda

Benefits
Learn successful and practical techniques to become a highly effective communicator. Author Joseph Pine shares in his book The Experience Economy that the experience of being understood versus interpreted is so compelling you can charge admission. We all want to be heard. We all want to be understood. When communication fails, there can be dire consequences. From missed promotions and sunken profits to broken relationships and a drag on company and personal productivity, being able to communicate effectively is vital to the success of any individual and organization. This topic offers insight and practical tips on how to become a highly effective communicator. The material also delves into the notion that being heard and being understood are often miles apart, offering practical solutions on how to bring the two closer together. Failing to have a voice in group and team settings can have a lasting impact on your career. This topic will offer you guidance on how to ensure your voice is heard. This information is critical for anyone seeking insight and takeaways on how to be a better listener and communicator.

Agenda
Habits of Highly Effective Communicators
ï Communicating With Confidence and Clarity
ï Applying the Eyes, Ears, Mouth Ratio for Effective Listening
ï Considering Human Emotions as Part of the Communication Process
ï Being Visible and Present During Communication

Being Heard vs. Being Understood
ï Practicing Humility
ï Interpreting Body Language
ï Protecting the Relationship During Difficult Conversations

Team and Group Conversations
ï Understanding the Types of Individuals That Show up in Meetings and What to Do About Them
ï Ensuring Your Voice Is Heard in Group Settings
ï Reviewing Tools to Make Group and Team Conversations More Productive

Faculty
Stacy Lowman

Credits
ASAP PACE ,IAAP ,Additional credit may be available upon request.

Who Should Attend

This live webinar is designed for presidents, vice presidents, business owners and managers, supervisors, directors, associates, administrative professionals, and sales and marketing professionals.

Additional Information

Training Provider: Lorman Education Services

Course Topics: Business Training > Business Fundamentals

Training Course Summary: Effective Verbal Communication - How You Say It Makes a Difference


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