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Effective Communication Skills

presented by Academy of Business Training
View the Academy of Business Training Profile and Course Listings

Bring a trainer to your location to deliver this class for groups of 10 or more.

Summary

In the Effective Communication Skills Training Course, you will learn the ability to convey information to employees, managers, and customers in-person, online, in writing, and on the phone to effectively and efficiently communicate with good verbal, non-verbal, and written skills to help facilitate the sharing of information.

Workshop Description/Agenda

For the better part of every day, we are communicating with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your manager when they are talking to you, or the look you give your subordinate all means something.  The Communication Skills Training class will help you understand the different methods of communication and how to make the most of each of them

WORKSHOP AGENDA

Module One: Getting Started

Workshop Objectives
What Is Your Communication Style?

Module Two: The Big Picture

What is Communication?
How Do We Communicate?
Other Factors in Communication

Module Three: Understanding Communication Barriers

An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place
Inattentiveness
Strong Opinions
Lack of Focus
Focus on the Past

Module Four: Paraverbal Communication Skills

The Power of Pitch
The Truth about Tone
The Strength of Speed

Module Five: Non-Verbal Communication

Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures

Module Six: Speaking Like a STAR

S = Situation
T = Task
A = Action
R = Result
Summary

Module Seven: Listening Skills

Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others

Module Eight: Asking Good Questions

Open Questions
Closed Questions
Probing Questions

Module Nine: Appreciative Inquiry

The Purpose of AI
The Four Stages
Examples and Case Studies

Module Ten: Mastering the Art of Conversation

Level One: Discussing General Topics
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
Our Top Networking Tips

Module Eleven: Advanced Communication Skills

Understanding Precipitating Factors
Establishing Common Ground
Using “I” Messages

WHAT EACH STUDENT RECEIVES

  • student manual or textbook for use during and after the class.
  • Instruction from an experienced business professional (minimum of 30 years) with at least five years in a corporate senior management position (CEO, President, COO, Vice President, CFO).
  • Real life exercises to support training materials.
  • Individual attention (classes are limited to four students).
  • Personalized Certificate of Completion

Who Should Attend

Everyone in the workplace

Additional Information

Training Provider: Academy of Business Training

Course Topics: Business Skills Training > Basic Communication Skills

Training Course Summary: In the Effective Communication Skills Training Course, you will learn the ability to convey information to employees, managers, and customers in-person, online, in writing, and on the phone to effectively and efficiently communicate with good verbal, non-verbal, and written skills to help facilitate the sharing of information.