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Communicating with Tact Professionalism and Diplomacy

presented by National Seminars Group
View the National Seminars Group Profile and Course Listings

Bring a trainer to your location to deliver this class for groups of 10 or more.

Summary

Learn the secrets to being seen as a polished, influential professional who garners respect and builds positive relationships with ease

Workshop Description/Agenda

People judge you by how you communicate. Learn the secrets to coming across as positive, credible, friendly, and professional ... and watch your results soar!

It’s a fact: The ability to communicate effectively can make or break your career. Don’t believe it? Consider this staggering statistic from a survey of U.S. businesses: "Inability to communicate" and "poor communication skills" were listed as the top reasons for employees not succeeding on the job.

That probably comes as no surprise to you, because as a professional today you’ve seen time and again how people who have first-rate communication skills go farther faster in their organizations than those who don’t. But contrary to popular belief, the ability to communicate with finesse and diplomacy isn’t a gift that some are born with and the rest of us lack. It’s a skill that can be learned and mastered, just like any other skill.

This training offers the easiest, most effective way to build essential communication skills
In today’s highly competitive business environment, effective, diplomatic communication is a skill that must be mastered if you intend to get ahead and stay there. How to Communicate With Tact, Professionalism, and Diplomacy is a powerful workshop that combines all facets of on-the-job interpersonal communication — from speaking to writing to listening to presenting — and shows you step-by-step how to master them.

This intensive day of communication training boils down tons of information into "the most important of the most important" so you learn the powerful techniques, tools, and strategies that will make the most significant impact on your effectiveness.

For example, you’ll learn ...

  • Expert techniques for exerting influence on the actions and attitudes of others
  • How-to’s for communicating diplomatically in a variety of tough situations
  • Strategies for opening the lines of communication to end energy-draining feuding and infighting in your department
  • Presentation skills that will make you a standout in meetings
  • How to make sure your e-mails and reports get better results

Stop learning the hard way through trial and error!
The truth is that most of us haven’t had the opportunity to learn the essential communication skills taught in this comprehensive workshop. Instead, we stumble along doing the best we can and sooner or later, we open mouth, insert foot!

You’ve been there, right? Whether you spoke too soon and said something you didn’t mean to, communicated bad news in a way that caused morale to plummet, or found yourself blindsided by a question in a meeting, you’ve undoubtedly been in situations where you said the wrong thing and regretted it later.

We all have. And it’s only because you didn’t have the communication skills you needed to handle the situation more diplomatically. As a result, your work relationships may have suffered in the past, coworkers may have formed grudges against you, and your projects missed deadlines because your people couldn’t get along.

Become a highly respected, highly influential, highly successful communicator!
Attend this intensive communication workshop and you can say good-bye to misunderstandings and miscommunication once and for all! Imagine how great it will feel — and how your career will benefit — when you suddenly have the ability to get your point across powerfully but diplomatically, when you’re understood every time you speak, when you’re respected by colleagues for your communication savvy.

Whether you’re a manager, supervisor, sales rep, attorney, technician, or HR professional, the degree of career success you enjoy is virtually dictated by your skills in communicating with others on the job. How to Communicate With Tact, Professionalism, and Diplomacy is guaranteed to help you communicate more powerfully, more diplomatically, and more effectively with every encounter.

What You'll Learn

  1. Say good-bye to misunderstandings and miscommunications that have crippled past working relationships.
  2. Diplomatically handle tough situations and difficult people by knowing exactly "what to say when."
  3. Shine in meetings by presenting your ideas powerfully and confidently.
  4. Deal effectively — and quickly — with those who challenge or put you down in front of others.
  5. Never again find yourself wishing you could take back a statement that just flew out of your mouth.
  6. Convey the exact message you intend to communicate through e-mail, voice mail, and fax.
  7. Stop the resend, redo, and rework cycle with practical how-to’s that prevent miscommunication.
  8. Establish immediate rapport with coworkers, clients, or other professionals you meet.
  9. Avoid words and phrases that rob your message of its credibility and brand you as a "lightweight."
  10. Deliver bad news, "nos," and "sorrys" with tact.
  11. Give criticism in a way that promotes positive behavior change instead of creating resentment or anger.
  12. Smooth over hard feelings and prevent grudges from being

Who Should Attend

All professionals in the workplace

Additional Information

Training Provider: National Seminars Group

Course Topics: Business Skills Training > Basic Communication Skills

Training Course Summary: Learn the secrets to being seen as a polished, influential professional who garners respect and builds positive relationships with ease


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Live Seminar Dates/Locations

DEC 13    IN BIRMINGHAM, AL
DEC 13    IN PHOENIX, AZ
DEC 14    IN FLAGSTAFF, AZ
DEC 14    IN JACKSON, TN
DEC 17    IN CAPE GIRARDEAU, MO
JAN 9, 2019    IN RIVERSIDE, CA
JAN 10, 2019    IN CASPER, WY
JAN 11, 2019    IN CHEYENNE, WY
JAN 14, 2019    IN LANCASTER, CA
JAN 14, 2019    IN AMARILLO, TX
JAN 14, 2019    IN KINGSTON, NY
JAN 15, 2019    IN DALLAS, TX
JAN 15, 2019    IN PASADENA, CA
JAN 15, 2019    IN TARRYTOWN, NY
JAN 16, 2019    IN BRAINTREE, MA
JAN 16, 2019    IN ANAHEIM, CA
JAN 16, 2019    IN ARLINGTON, TX
JAN 16, 2019    IN CHANDLER, AZ
JAN 17, 2019    IN BEAUMONT, TX
JAN 17, 2019    IN LONG BEACH, CA
JAN 17, 2019    IN ANDOVER, MA
JAN 18, 2019    IN SANTA MONICA, CA
JAN 18, 2019    IN HOUSTON, TX
JAN 18, 2019    IN BOSTON, MA
JAN 18, 2019    IN RAPID CITY, SD
JAN 23, 2019    IN BURBANK, CA
JAN 24, 2019    IN LOS ANGELES, CA
JAN 25, 2019    IN MONTEREY, CA
JAN 28, 2019    IN OLYMPIA, WA
JAN 28, 2019    IN KLAMATH FALLS, OR
JAN 28, 2019    IN FARMINGTON, NM
JAN 29, 2019    IN EVERETT, WA
JAN 29, 2019    IN MEDFORD, OR
JAN 30, 2019    IN EUGENE, OR
JAN 30, 2019    IN PHOENIX, AZ
JAN 30, 2019    IN PENSACOLA, FL
JAN 30, 2019    IN SEATTLE, WA
JAN 31, 2019    IN DANVERS, MA
JAN 31, 2019    IN VENTURA, CA
JAN 31, 2019    IN COLUMBUS, OH
JAN 31, 2019    IN GULFPORT, MS
JAN 31, 2019    IN LAS VEGAS, NV
JAN 31, 2019    IN SALEM, OR
FEB 1, 2019    IN RENO, NV
FEB 1, 2019    IN PORTLAND, OR
FEB 1, 2019    IN INDIANAPOLIS, IN
FEB 1, 2019    IN SAN LUIS OBISPO, CA
FEB 4, 2019    IN SPOKANE, WA
FEB 5, 2019    IN KENNEWICK, WA
FEB 6, 2019    IN YAKIMA, WA
FEB 7, 2019    IN WENATCHEE, WA
FEB 7, 2019    IN HOUSTON, TX
FEB 8, 2019    IN ARLINGTON, VA
FEB 8, 2019    IN COLORADO SPRINGS, CO
FEB 8, 2019    IN TACOMA, WA
FEB 21, 2019    IN TERRE HAUTE, IN
FEB 22, 2019    IN EVANSVILLE, IN
FEB 25, 2019    IN BAKERSFIELD, CA
FEB 26, 2019    IN TORRANCE, CA
FEB 27, 2019    IN IRVINE, CA
FEB 28, 2019    IN PALM SPRINGS, CA
MAR 1, 2019    IN ONTARIO, CA
MAR 4, 2019    IN MERRILLVILLE, IN
MAR 5, 2019    IN OAK BROOK, IL
MAR 6, 2019    IN CHICAGO, IL
MAR 6, 2019    IN MORRISTOWN, NJ
MAR 7, 2019    IN NAPERVILLE, IL
MAR 7, 2019    IN FARGO, ND
MAR 7, 2019    IN NASHVILLE, TN
MAR 8, 2019    IN SPRINGFIELD, IL
MAR 8, 2019    IN BISMARCK, ND
MAR 8, 2019    IN HERNDON, VA
MAR 11, 2019    IN PORTSMOUTH, NH
MAR 11, 2019    IN FAIRBANKS, AK
MAR 12, 2019    IN ANCHORAGE, AK
MAR 12, 2019    IN MANCHESTER, NH
MAR 13, 2019    IN ATLANTA, GA
MAR 13, 2019    IN WEST LEBANON, NH
MAR 14, 2019    IN RUTLAND, VT
MAR 15, 2019    IN SACRAMENTO, CA
MAR 15, 2019    IN BURLINGTON, VT
MAR 20, 2019    IN MELVILLE, NY
MAR 21, 2019    IN OGDEN, UT
MAR 22, 2019    IN GRAND JUNCTION, CO
MAR 22, 2019    IN EDISON, NJ
MAR 22, 2019    IN SALT LAKE CITY, UT
MAR 25, 2019    IN LAS CRUCES, NM
APR 1, 2019    IN SACRAMENTO, CA
APR 3, 2019    IN FITCHBURG, MA
APR 4, 2019    IN TUPELO, MS
APR 4, 2019    IN WORCESTER, MA
APR 5, 2019    IN JACKSON, MS
APR 5, 2019    IN NATICK, MA
APR 8, 2019    IN KING OF PRUSSIA, PA
APR 10, 2019    IN ATLANTA, GA
APR 10, 2019    IN DENVER, CO
APR 11, 2019    IN LAKELAND, FL
APR 12, 2019    IN NEW YORK CITY, NY
APR 15, 2019    IN IDAHO FALLS, ID
APR 16, 2019    IN POCATELLO, ID
APR 17, 2019    IN TWIN FALLS, ID
APR 18, 2019    IN BOISE, ID
APR 24, 2019    IN PROVIDENCE, RI
APR 26, 2019    IN TAUNTON, MA