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Communicating With Tact, Diplomacy and Professionalism

presented by SkillPath Seminars
View the SkillPath Seminars Profile and Course Listings

Bring a trainer to your location to deliver this class for groups of 10 or more.


Learn how to handle touchy topics, problem people and sticky situations with finesse and skill in this two-day workshop.

Workshop Description/Agenda

You’ll learn …

  • How to handle the toughest questions with finesse and polish
  • Techniques for maintaining your composure when you feel like losing your cool
  • How to think on your feet in meetings, interviews and impromptu presentations … no more regrets over what you wish you’d said!
  • Diplomatic ways to deliver bad news without creating bad feelings
  • And much more!

Are you tired of being intimidated by high-pressure situations and difficult people? Learn how to handle touchy topics, problem people and sticky situations with finesse and skill in this two-day workshop. You’ll feel on top of challenging situations with new confidence in yourself and your abilities once you put this extensive collection of tips, secrets and skills to work.

Day One: 9:00 a.m. – 4:00 p.m.

Communicating under pressure: How to be poised, calm and effective no matter what

  • Why being able to think on your feet—and then communicate effectively—is crucial in today’s workplace
  • What gets in your way? Here’s how to pinpoint and eliminate your communication snags
  • Instant solutions to the most common communication problems
  • How to tell the truth without fear
  • Proven tips for making sure your instructions are clear and understood
  • How focusing on the person’s feelings allows them to “get” your message
  • Responding to questions, even when you don’t know the answer
  • Techniques for handling disagreements
  • What’s your credibility quotient? Gain and maintain respect with these strategies
  • How to capture your listener’s attention and get your point across—even when they’re resistant, upset or angry
  • Excuses, excuses—how they can torpedo your reputation and career
  • How showing others how to please you will make your life easier
  • Don’t shoot the messenger! Diplomatic ways to say “No,” deliver bad news and give helpful feedback
  • Phone vs. face-to-face communication—important differences you must be aware of
  • No more “foot-in-mouth” disease—how to avoid saying things you’ll regret

The secrets to getting the information you want

  • Breaking the ice … tips for getting a conversation rolling
  • How skillful listening will bring you great power
  • What are the filters you listen through?
  • How to get the information you need … more quickly
  • Tips on understanding and communicating effectively with different personality types
  • Listening between the lines—identifying the hidden agendas and false signals that lead to misunderstandings
  • How to get a “rambler” to cut to the chase
  • 7 body language signs to watch for—and what they mean
  • The 4 steps for handling complaints masterfully
  • When you’re the target—how to handle criticism, barbs and wisecracks
  • The dangers of saying too much … how to know when to keep your mouth shut
  • He said/she said … it pays to understand how gender-oriented communication styles differ

Day Two: 9:00 a.m. – 4:00 p.m.

Diplomacy in action: How to manage conflicts and prevent communication problems

  • Where do most problems come from?
  • How being unconditionally constructive is the key to your success
  • The 5 most powerful words in the English language
  • All we want is a little respect … ways to encourage this all-important practice
  • Sure-fire ways to prevent or reduce defensive behavior
  • The 4 types of questions … how to know which to use to get the information you need
  • How to deal with hotheads, bad-mouthers, habitual fault-finders and other morale busters
  • Handling other people’s conflicts without getting caught in the crossfire
  • Putting it on paper—writing skills that will see you through touchy situations
  • The do’s and don’ts of documentation … these guidelines could save your hide!
  • When things get out of hand—techniques for defusing tense or explosive situations
  • “We’re in this together” … how to turn tough cases into team players
  • Getting to win-win solutions—there’s no reason to have any “losers” in your company anymore

How to be positively persuasive: Getting people to buy into your ideas

  • The secret to projecting an aura of confidence and power
  • Being a person of your word … how cultivating that reputation gives you great power
  • Negotiation strategies for getting agreement without giving in
  • How to make it easy for a person to change his or her mind
  • When there’s no budging them—how to formulate a Plan B
  • Master the sound bite: How to package concepts and information into memorable nuggets
  • 5 steps to follow to respond to any question successfully
  • Killjoys, skeptics and wet blankets—how to deal productively with even the toughest objections and resistance
  • How to participate in and lead productive meetings
  • Tips and techniques for delivering knockout presentations
  • How to be a great leader—learn to communicate in a way that motivates and inspires

Who Should Attend

Business professionals, anyone in the workplace

Additional Information

Training Provider: SkillPath Seminars

Course Topics: Business Skills Training > Basic Communication Skills

Training Course Summary: Learn how to handle touchy topics, problem people and sticky situations with finesse and skill in this two-day workshop.

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Live Seminar Dates/Locations

DEC 13-14    IN GOLDEN, CO
DEC 17-18    IN PEORIA, IL
JAN 9-10, 2019    IN SACRAMENTO, CA
JAN 10-11, 2019    IN NEW YORK CITY, NY
JAN 10-11, 2019    IN WICHITA, KS
JAN 14-15, 2019    IN DENVER, CO
JAN 14-15, 2019    IN SIOUX FALLS, SD
JAN 15-16, 2019    IN TOPEKA, KS
JAN 17-18, 2019    IN OVERLAND PARK, KS
JAN 17-18, 2019    IN SALINA, KS
JAN 22-23, 2019    IN ADDISON, TX
JAN 22-23, 2019    IN ST LOUIS, MO
JAN 22-23, 2019    IN BLOOMINGTON, MN
JAN 24-25, 2019    IN MADISON, WI
JAN 24-25, 2019    IN ST CHARLES, MO
JAN 24-25, 2019    IN EL PASO, TX
JAN 28-29, 2019    IN SAN FRANCISCO, CA
JAN 28-29, 2019    IN TALLAHASSEE, FL
JAN 29-30, 2019    IN CHAMBERSBURG, PA
JAN 30-31, 2019    IN LANCASTER, CA
JAN 31-FEB 1, 2019    IN HAZLETON, PA
FEB 4-5, 2019    IN SAN JOSE, CA
FEB 5-6, 2019    IN MELBOURNE, FL
FEB 6-7, 2019    IN OAKLAND, CA
FEB 7-8, 2019    IN FT MYERS, FL
FEB 11-12, 2019    IN PRINCETON, NJ
FEB 13-14, 2019    IN CHERRY HILL, NJ
FEB 19-20, 2019    IN FRESNO, CA
FEB 19-20, 2019    IN GAINESVILLE, FL
FEB 19-20, 2019    IN NORFOLK, VA
FEB 21-22, 2019    IN YORK, PA
FEB 21-22, 2019    IN JACKSONVILLE, FL
FEB 21-22, 2019    IN SANTA ROSA, CA
FEB 25-26, 2019    IN DU BOIS, PA
FEB 26-27, 2019    IN SAVANNAH, GA
FEB 27-28, 2019    IN ALTOONA, PA
FEB 28-MAR 1, 2019    IN ATHENS, GA
MAR 4-5, 2019    IN ONTARIO, CA
MAR 4-5, 2019    IN FLINT, MI
MAR 5-6, 2019    IN DANBURY, CT
MAR 6-7, 2019    IN TROY, MI
MAR 6-7, 2019    IN ANAHEIM, CA
MAR 7-8, 2019    IN WATERBURY, CT
MAR 11-12, 2019    IN SUNNYVALE, CA
MAR 11-12, 2019    IN CLEVELAND, OH
MAR 12-13, 2019    IN TUCSON, AZ
MAR 12-13, 2019    IN DALLAS, TX
MAR 12-13, 2019    IN GRAND RAPIDS, MI
MAR 12-13, 2019    IN TORONTO, ON
MAR 13-14, 2019    IN CONCORD, CA
MAR 13-14, 2019    IN AKRON, OH
MAR 14-15, 2019    IN NEW LONDON, CT
MAR 14-15, 2019    IN FT WORTH, TX
MAR 14-15, 2019    IN PHOENIX, AZ
MAR 14-15, 2019    IN DOTHAN, AL
MAR 14-15, 2019    IN SASKATOON, SK
MAR 18-19, 2019    IN KITCHENER, ON
MAR 18-19, 2019    IN HYANNIS, MA
MAR 18-19, 2019    IN HARTFORD, CT
MAR 19-20, 2019    IN JACKSON, MI
MAR 19-20, 2019    IN EDMONTON, AB
MAR 19-20, 2019    IN PASADENA, CA
MAR 19-20, 2019    IN CANTON, OH
MAR 20-21, 2019    IN LONDON, ON
MAR 20-21, 2019    IN HOUSTON, TX
MAR 20-21, 2019    IN WORCESTER, MA
MAR 21-22, 2019    IN PITTSBURGH, PA
MAR 21-22, 2019    IN LONG BEACH, CA
MAR 21-22, 2019    IN ANN ARBOR, MI
MAR 21-22, 2019    IN CALGARY, AB
MAR 25-26, 2019    IN BURLINGTON, ON
MAR 25-26, 2019    IN DULUTH, MN
MAR 25-26, 2019    IN ZANESVILLE, OH
MAR 25-26, 2019    IN MONTEREY, CA
MAR 25-26, 2019    IN MADISON, AL
MAR 26-27, 2019    IN BRAINTREE, MA
MAR 26-27, 2019    IN KELOWNA, BC
MAR 27-28, 2019    IN BIRMINGHAM, AL
MAR 27-28, 2019    IN ST CLOUD, MN
MAR 27-28, 2019    IN THUNDER BAY, ON
MAR 27-28, 2019    IN ATHENS, OH
MAR 27-28, 2019    IN LOS ANGELES, CA
MAR 28-29, 2019    IN VANCOUVER, BC
MAR 28-29, 2019    IN DANVERS, MA
APR 1-2, 2019    IN LITTLE ROCK, AR
APR 1-2, 2019    IN DALLAS, TX
APR 3-4, 2019    IN HOUSTON, TX
APR 4-5, 2019    IN TORONTO, ON
APR 9-10, 2019    IN MODESTO, CA
APR 11-12, 2019    IN IRVINE, CA
APR 15-16, 2019    IN FAYETTEVILLE, AR
APR 17-18, 2019    IN LANSING, MI
APR 23-24, 2019    IN ELMIRA, NY
APR 23-24, 2019    IN SAN DIEGO, CA
APR 25-26, 2019    IN TEMPE, AZ
APR 25-26, 2019    IN CINCINNATI, OH
MAY 7-8, 2019    IN TULSA, OK
MAY 9-10, 2019    IN COLUMBUS, OH
MAY 14-15, 2019    IN CAPE GIRARDEAU, MO
MAY 16-17, 2019    IN NASHVILLE, TN
MAY 20-21, 2019    IN VENTURA, CA
MAY 22-23, 2019    IN SAN DIEGO, CA