Need Help? Call us at (281) 541-2807 Visit our Facebook Page Follow us on Twitter Subscribe to our RSS Feeds

Communicating With Tact, Diplomacy and Professionalism

presented by SkillPath Seminars
View the SkillPath Seminars Profile and Course Listings

Bring a trainer to your location to deliver this class for groups of 10 or more.

Summary

Learn how to handle touchy topics, problem people and sticky situations with finesse and skill in this two-day workshop.

Workshop Description/Agenda

You’ll learn …

  • How to handle the toughest questions with finesse and polish
  • Techniques for maintaining your composure when you feel like losing your cool
  • How to think on your feet in meetings, interviews and impromptu presentations … no more regrets over what you wish you’d said!
  • Diplomatic ways to deliver bad news without creating bad feelings
  • And much more!

Are you tired of being intimidated by high-pressure situations and difficult people? Learn how to handle touchy topics, problem people and sticky situations with finesse and skill in this two-day workshop. You’ll feel on top of challenging situations with new confidence in yourself and your abilities once you put this extensive collection of tips, secrets and skills to work.

Day One: 9:00 a.m. – 4:00 p.m.

Communicating under pressure: How to be poised, calm and effective no matter what

  • Why being able to think on your feet—and then communicate effectively—is crucial in today’s workplace
  • What gets in your way? Here’s how to pinpoint and eliminate your communication snags
  • Instant solutions to the most common communication problems
  • How to tell the truth without fear
  • Proven tips for making sure your instructions are clear and understood
  • How focusing on the person’s feelings allows them to “get” your message
  • Responding to questions, even when you don’t know the answer
  • Techniques for handling disagreements
  • What’s your credibility quotient? Gain and maintain respect with these strategies
  • How to capture your listener’s attention and get your point across—even when they’re resistant, upset or angry
  • Excuses, excuses—how they can torpedo your reputation and career
  • How showing others how to please you will make your life easier
  • Don’t shoot the messenger! Diplomatic ways to say “No,” deliver bad news and give helpful feedback
  • Phone vs. face-to-face communication—important differences you must be aware of
  • No more “foot-in-mouth” disease—how to avoid saying things you’ll regret

The secrets to getting the information you want

  • Breaking the ice … tips for getting a conversation rolling
  • How skillful listening will bring you great power
  • What are the filters you listen through?
  • How to get the information you need … more quickly
  • Tips on understanding and communicating effectively with different personality types
  • Listening between the lines—identifying the hidden agendas and false signals that lead to misunderstandings
  • How to get a “rambler” to cut to the chase
  • 7 body language signs to watch for—and what they mean
  • The 4 steps for handling complaints masterfully
  • When you’re the target—how to handle criticism, barbs and wisecracks
  • The dangers of saying too much … how to know when to keep your mouth shut
  • He said/she said … it pays to understand how gender-oriented communication styles differ

Day Two: 9:00 a.m. – 4:00 p.m.

Diplomacy in action: How to manage conflicts and prevent communication problems

  • Where do most problems come from?
  • How being unconditionally constructive is the key to your success
  • The 5 most powerful words in the English language
  • All we want is a little respect … ways to encourage this all-important practice
  • Sure-fire ways to prevent or reduce defensive behavior
  • The 4 types of questions … how to know which to use to get the information you need
  • How to deal with hotheads, bad-mouthers, habitual fault-finders and other morale busters
  • Handling other people’s conflicts without getting caught in the crossfire
  • Putting it on paper—writing skills that will see you through touchy situations
  • The do’s and don’ts of documentation … these guidelines could save your hide!
  • When things get out of hand—techniques for defusing tense or explosive situations
  • “We’re in this together” … how to turn tough cases into team players
  • Getting to win-win solutions—there’s no reason to have any “losers” in your company anymore

How to be positively persuasive: Getting people to buy into your ideas

  • The secret to projecting an aura of confidence and power
  • Being a person of your word … how cultivating that reputation gives you great power
  • Negotiation strategies for getting agreement without giving in
  • How to make it easy for a person to change his or her mind
  • When there’s no budging them—how to formulate a Plan B
  • Master the sound bite: How to package concepts and information into memorable nuggets
  • 5 steps to follow to respond to any question successfully
  • Killjoys, skeptics and wet blankets—how to deal productively with even the toughest objections and resistance
  • How to participate in and lead productive meetings
  • Tips and techniques for delivering knockout presentations
  • How to be a great leader—learn to communicate in a way that motivates and inspires

Who Should Attend

Business professionals, anyone in the workplace

Additional Information

Training Provider: SkillPath Seminars

Course Topics: Business Skills Training > Basic Communication Skills

Training Course Summary: Learn how to handle touchy topics, problem people and sticky situations with finesse and skill in this two-day workshop.


Find Similar Training Find Similar Training
Email This Training's Information Email This Page

Live Seminar Dates/Locations

AUG 20-21    IN HOUSTON, TX
AUG 20-21    IN ANCHORAGE, AK
AUG 20-21    IN MEMPHIS, TN
AUG 22-23    IN COLORADO SPRINGS, CO
AUG 27-28    IN LOUISVILLE, KY
AUG 27-28    IN CHERRY HILL, NJ
AUG 29-30    IN PRINCETON, NJ
AUG 29-30    IN INDIANAPOLIS, IN
SEP 4-5    IN TEMPE, AZ
SEP 4-5    IN GREEN BAY, WI
SEP 4-5    IN HARTFORD, CT
SEP 4-5    IN REDDING, CA
SEP 6-7    IN SPRINGFIELD, MA
SEP 6-7    IN DALLAS, TX
SEP 6-7    IN LONG BEACH, CA
SEP 11-12    IN ANDOVER, MA
SEP 11-12    IN ANAHEIM, CA
SEP 13-14    IN BOSTON, MA
SEP 13-14    IN ONTARIO, CA
SEP 17-18    IN PASADENA, CA
SEP 17-18    IN CLEVELAND, OH
SEP 17-18    IN PORTSMOUTH, NH
SEP 19-20    IN FARMINGTON HILLS, MI
SEP 19-20    IN BURBANK, CA
SEP 19-20    IN LEBANON, NH
SEP 24-25    IN CONCORD, CA
SEP 24-25    IN BRAINTREE, MA
SEP 25-26    IN BANGOR, ME
SEP 26-27    IN PALO ALTO, CA
SEP 27-28    IN PORTLAND, ME
OCT 2-3    IN SAN DIEGO, CA
OCT 4-5    IN IRVINE, CA
OCT 9-10    IN LYNCHBURG, VA
OCT 11-12    IN FREDERICKSBURG, VA
OCT 11-12    IN SAN LUIS OBISPO, CA
OCT 11-12    IN TROY, MI
OCT 11-12    IN DALLAS, TX
OCT 22-23    IN DAYTON, OH
OCT 24-25    IN TOLEDO, OH
OCT 29-30    IN KENNEWICK, WA
OCT 30-31    IN COLLEGE PARK, MD
OCT 31-NOV 1    IN SEATTLE, WA
NOV 1-2    IN WALDORF, MD
NOV 5-6    IN FT LAUDERDALE, FL
NOV 5-6    IN FREDERICK, MD
NOV 5-6    IN PORTLAND, OR
NOV 5-6    IN OAK BROOK, IL
NOV 5-6    IN VENTURA, CA
NOV 7-8    IN SAN DIEGO, CA
NOV 7-8    IN TAMPA, FL
NOV 7-8    IN CHATTANOOGA, TN
NOV 7-8    IN WENATCHEE, WA
NOV 7-8    IN GRAND ISLAND, NE
NOV 7-8    IN HOUSTON, TX
NOV 7-8    IN ARLINGTON, VA
NOV 13-14    IN JOHNSON CITY, TN
NOV 13-14    IN MANCHESTER, NH
NOV 13-14    IN EVERETT, WA
NOV 13-14    IN BALTIMORE, MD
NOV 15-16    IN TACOMA, WA
NOV 15-16    IN WASHINGTON, DC
NOV 15-16    IN FITCHBURG, MA
NOV 15-16    IN ROCKY MOUNT, NC
NOV 19-20    IN RALEIGH, NC
NOV 19-20    IN COLUMBUS, OH
NOV 26-27    IN WINSTON-SALEM, NC
NOV 26-27    IN PENSACOLA, FL
NOV 27-28    IN ALLENTOWN, PA
NOV 28-29    IN CHARLOTTE, NC
NOV 28-29    IN ORLANDO, FL
NOV 29-30    IN FRAMINGHAM, MA
DEC 3-4    IN ROSWELL, NM
DEC 3-4    IN ATLANTA, GA
DEC 3-4    IN PORTLAND, OR
DEC 4-5    IN HARRISONBURG, VA
DEC 4-5    IN FT LAUDERDALE, FL
DEC 4-5    IN TARRYTOWN, NY
DEC 4-5    IN OAKBROOK TERRACE, IL
DEC 5-6    IN DENVER, CO
DEC 5-6    IN AUGUSTA, GA
DEC 5-6    IN LAS CRUCES, NM
DEC 5-6    IN SEATTLE, WA
DEC 6-7    IN TAMPA, FL
DEC 6-7    IN SACRAMENTO, CA
DEC 6-7    IN RESTON, VA
DEC 6-7    IN HOUSTON, TX
DEC 6-7    IN URBANA, IL
DEC 10-11    IN YAKIMA, WA
DEC 10-11    IN ST JOSEPH, MO
DEC 11-12    IN MYRTLE BEACH, SC
DEC 11-12    IN BALTIMORE, MD
DEC 12-13    IN SPOKANE, WA
DEC 12-13    IN BILLINGS, MT
DEC 13-14    IN GREENVILLE, SC
DEC 13-14    IN WASHINGTON, DC
DEC 17-18    IN PEORIA, IL
DEC 17-18    IN BLOOMINGTON, MN
JAN 9-10, 2019    IN SACRAMENTO, CA
JAN 14-15, 2019    IN DENVER, CO
JAN 24-25, 2019    IN MADISON, WI