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Collection Negotiation Best Practices

presented by Lorman Education Services
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Collection Negotiation Best Practices

Workshop Description/Agenda

Learn how to better negotiate your collection debt, while understanding new tactics to help your company become more successful without wasting time and money. Credit and collections professionals face tough challenges from pesky customers on a daily basis. Many customers have become so accustomed to avoiding their obligations that negotiating with them seems pointless, at best, and a drain on your valuable time and money at worst. This information will help credit and collections professionals to better develop their negotiation tactics, to implement policies and procedures that will make negotiation easier and more effective, and to better understand when to seek help from outside your organization.

Commercial Collections
ï Collecting Internally
ñ Credit and Collections Policies
ñ Timing Your Efforts
ï Outside Collections
ñ When to Place
ñ Collection Agency vs. Attorney
ï Managing Your Customer Base
ñ Being Aggressive Without Losing Future Business
ñ How to Know When to Cut Bait

Consumer Collections
ï FDCPA and State Regulations
ñ Know the Risks
ñ Stay Aggressive
ï The Importance of Training
ñ Create a Script/Handbook
ñ Monitoring and Compliance
ï Utilize Outside Collections
ñ Agencies vs. Lawyers
ñ Alternative Fee Structures

Unusual Circumstances
ï Collateral
ñ When to Seize and When to Wait
ñ Doubling Down
ï Other Security
ñ Judgments
ñ Promissory Notes
ñ And More

Raymond P. Wendolowski Jr., Esq. with Bernstein-Burkley, P.C.

CLE (Please check the Detailed Credit Information page for states that have already been approved) ,CPE ,Additional credit may be available upon request.

Who Should Attend

This live webinar is designed for credit and collection managers, presidents, vice presidents, business owners and managers, accounting managers, accounts receivable professionals, lending professionals, accountants and attorneys.

Additional Information

Training Provider: Lorman Education Services

Course Topics: Accounting Training > Credit/Collection

Training Course Summary: Collection Negotiation Best Practices

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