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Breaking Bad Communication Habits LIVE Virtual Training

presented by SkillPath Seminars

This workshop helps you identify and eliminate things you're doing wrong that negatively affect your communication

Full Description

Has confusion or a lack of clarity ever put you in a bind? Have you ever found yourself having to go back again and again to clarify instructions? Or found that despite your best efforts people just don’t seem to understand what you’re driving at? You’re not alone.

Believe it or not, you’re probably making a ton of communication mistakes right now. You can’t afford to stay stuck in a rut, making the same communication mistakes over and over again. And that’s exactly why you can’t miss this vital career-enhancing training session. Let us help you stop these problems before they start.

Even if you consider yourself a good communicator, you’re probably committing some cardinal sins without even realizing it. This workshop helps you identify and eliminate things you’re doing wrong that negatively affect your communication. Register for this powerful communication seminar today and start reaping the rewards tomorrow!

What You Will Learn

  • The traits all great communicators use to appear confident
  • Why active listening is as important in great communication as speaking or writing
  • The pitfalls of using negative or passive language
  • How to avoid using vague or unclear language
  • To watch your tone so you don’t come off as passive-aggressive or antagonistic
  • To eliminate clarity-killers in all your communication


Program time: 3 hours

Session 1: The basics of good communication

  • What is good communication? Why is it important?
  • What makes a good communicator—shared traits among successful communicators
  • Presenting a professional image in all your communications
  • The importance of two-way dialogue and feedback
  • Projecting confidence and assertiveness in all of your communications
  • Session 2: Communication mistakes everyone makes and how to avoid them

    • The difference between just sending your message and communicating
    • Credibility killers and how to avoid them
    • Getting past the need to be right and avoiding passive-aggressiveness
    • Neglecting common courtesy: How "please" and "thank you" can make a world of difference
    • Chronic negativity and how to overcome it

    Session 3: Listening: An often overlooked aspect of communication

    • Why you’re an inefficient listener—you’re not hearing as much as you think you are
    • Active listening techniques to ensure you’re hearing what is actually being said
    • Questions: What to ask to clarify an unclear message
    • How to avoid spacing out when discussing uninteresting topics
    • Identifying supporting elements and anticipating points and objections: Real strategies to make you a better listener

    Session 4: Communication clarity killers

    • Vague or unclear language—simple errors that can lead to huge headaches
    • The dangers of using negative or passive language
    • Failing to take your intended recipient’s perspective and point of view into consideration—a surefire recipe for misunderstanding
    • Beating around the bush—strategies to help you deliver negative or unpopular messages with clarity

    Session 5: Email communication: Sending the right message

    • The secrets of successful email communication
    • Tone in email messages—how to make sure you’re not being misinterpreted
    • Subject lines are headlines: Writing effective headers to grab and inform the reader
    • Specifying the desired response: Providing clarity to avoid questions later
    • Formatting your email so that important points stand out

    Session 6: Nonverbal communication

    • Body language and its impact on your message
    • Five common nonverbal mistakes everyone makes
    • Keeping your emotions in check, even when you’re close to losing control
    • Eye contact, posture and other vital but often overlooked nonverbal communication elements
    • Why signals are often misread and how to avoid misinterpretation

    Who Should Attend

    Workplace professionals


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