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Breaking Bad Communication Habits

presented by National Seminars Group
View the National Seminars Group Profile and Course Listings

Bring a trainer to your location to deliver this class for groups of 10 or more.

Summary

Don't let communication blunders and a lack of clarity hurt your career.

Workshop Description/Agenda

Communication can make or break your career!

Believe it or not, you’re making a ton of communication mistakes right now. You can’t afford to stay stuck in a rut, making the same communication mistakes over and over again. And that’s exactly why you can’t miss Breaking Bad Communication Habits.

This one-day course is jam-packed with the strategies you need to identify and eliminate ingrained bad habits and start communicating more effectively right away!

Has confusion or a lack of clarity ever put you in a bind? Stop these problems before they start. Have you ever found yourself having to go back again and again to clarify instructions? Or found that despite your best efforts people just don’t seem to understand what you’re driving at? You’re not alone.

That’s why we developed Breaking Bad Communication Habits. You’ll learn to avoid common blunders like:

  • Using negative or passive language
  • The pitfalls of vague or unclear language
  • Passive-aggression and other problems with tone
  • And much, much more!

You Can’t Afford Not to Attend This Seminar!

It’s a fact: Your bad communication habits are causing unnecessary stress and confusion in your life. Even if you consider yourself a good communicator, you’re probably committing some cardinal sins without even realizing it. And that’s why you need Breaking Bad Communication Habits. Sign up for this course right now – you can’t afford not to!


Workshop Agenda

The Basics of Good Communication

  • What is good communication? Why is it important?
  • What makes a good communicator – shared traits among successful communicators
  • Presenting a professional image in all your communications
  • The importance of two-way dialogue and feedback
  • Projecting confidence and assertiveness in all of your communications

Communication Mistakes Everyone Makes and How to Avoid Them

  • The difference between just sending your message and communicating
  • Credibility killers and how to avoid them
  • Getting past the need to be right and avoiding passive-aggressiveness
  • Neglecting common courtesy: how “please” and “thank you” can make a world of difference
  • Chronic negativity and how to overcome it

Listening: An Often Overlooked Aspect of Communication

  • Why you’re an inefficient listener – you’re not hearing as much as you think you are
  • Active listening techniques to ensure you’re hearing what is actually being said
  • Questions: what to ask to clarify an unclear message
  • How to avoid spacing out when discussing uninteresting topics
  • Identifying supporting elements and anticipating points and objections: real strategies to make you a better listener

Communication Clarity Killers

  • Vague or unclear language – simple errors that can lead to huge headaches
  • The dangers of using negative or passive language
  • Failing to take your intended recipient’s perspective and point of view into consideration – a surefire recipe for misunderstanding
  • Beating around the bush – strategies to help you deliver negative or unpopular messages with clarity

Email Communication: Sending the Right Message

  • The secrets of successful email communication
  • Tone in email messages – how to make sure you’re not being misinterpreted
  • Subject lines are headlines: writing effective headers to grab and inform the reader
  • Specifying the desired response: providing clarity to avoid questions later
  • Formatting your email so that important points stand out

Nonverbal Communication

  • Body language and its impact on your message
  • Five common nonverbal mistakes everyone makes
  • Keeping your emotions in check, even when you’re close to losing control
  • Eye contact, posture, and other vital but often overlooked nonverbal communication elements
  • Why signals are often misread and how to avoid misinterpretation

Who Should Attend

Everyone who wants to improve his/her workplace communication skills

Additional Information

Training Provider: National Seminars Group

Course Topics: Business Skills Training > Basic Communication Skills

Training Course Summary: Don't let communication blunders and a lack of clarity hurt your career.


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Live Seminar Dates/Locations

JUN 26    IN DES MOINES, IA
JUN 27    IN OMAHA, NE
JUL 23    IN INDEPENDENCE, OH
JUL 24    IN AKRON, OH
JUL 25    IN CINCINNATI, OH
JUL 26    IN CANTON, OH
JUL 27    IN TROY, MI
JUL 31    IN DAYTON, OH
AUG 6    IN SACRAMENTO, CA
AUG 7    IN SANTA ROSA, CA
AUG 8    IN SAN FRANCISCO, CA
AUG 9    IN CONCORD, CA
AUG 10    IN SAN JOSE, CA
AUG 13    IN FT COLLINS, CO
AUG 14    IN DENVER, CO
AUG 15    IN PHOENIX, AZ
AUG 16    IN CHANDLER, AZ
AUG 17    IN TUCSON, AZ
SEP 6    IN INDIANAPOLIS, IN
SEP 10    IN JOHNSON CITY, TN
SEP 11    IN CHATTANOOGA, TN
SEP 12    IN MEMPHIS, TN
SEP 13    IN MADISON, AL
SEP 14    IN BIRMINGHAM, AL
SEP 19    IN SPOKANE, WA
SEP 20    IN PASCO, WA
SEP 21    IN YAKIMA, WA
SEP 27    IN FAIRBANKS, AK
SEP 28    IN ANCHORAGE, AK
OCT 15    IN AUGUSTA, ME
OCT 16    IN PORTLAND, ME
OCT 17    IN TAUNTON, MA
OCT 18    IN CROMWELL, CT
OCT 19    IN ALBANY, NY
OCT 23    IN HENRIETTA, NY
OCT 24    IN EAST SYRACUSE, NY
OCT 25    IN BUFFALO, NY
NOV 13    IN MEDFORD, OR
NOV 14    IN EUGENE, OR
NOV 15    IN MELVILLE, NY
NOV 15    IN SALEM, OR
NOV 16    IN PORTLAND, OR
NOV 16    IN NEW YORK CITY, NY
NOV 19    IN BATON ROUGE, LA
NOV 19    IN SALT LAKE CITY, UT
NOV 20    IN NEW ORLEANS, LA
NOV 26    IN BURBANK, CA
NOV 27    IN TORRANCE, CA
NOV 28    IN ANAHEIM, CA
NOV 29    IN ONTARIO, CA
NOV 30    IN SAN DIEGO, CA
DEC 10    IN NEW YORK CITY, NY
DEC 11    IN PARSIPPANY, NJ
DEC 12    IN EDISON, NJ
DEC 13    IN PRINCETON, NJ
DEC 14    IN CHERRY HILL, NJ