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Assertiveness Skills

presented by Job Design Concepts, Inc
View the Job Design Concepts, Inc Profile and Course Listings

Bring a trainer to your location to deliver this class for groups of 10 or more.

Summary

Learn to act assertively by expressing your feelings or thoughts directly and firmly with composure.

Workshop Description/Agenda

Many job-related frustrations and stresses can be traced to discomfort in handling the following types of situations:

1. Making difficult and unpopular requests of others
2. Responding to unreasonable demands of others
3. Saying no
4. Disagreeing with someone's ideas

We may avoid dealing with these types of situations or may offend others by coming on too strong.

Learn to act assertively by expressing your feelings or thoughts directly and firmly with composure.

Objectives

  • To learn the skills essential to getting your ideas, plans and feelings across with confidence and conviction
  • To differentiate between aggressive behaviors which can create antagonism, assertive behavior and passive behaviors, which can hinder your performance
  • To overcome any reluctance and to practice assertion appropriately in dealing with difficult situations
  • To improve interpersonal relationships, job satisfaction and task accomplishment

Workshop Outline

• The benefits of assertiveness
• Differentiating aggressiveness, non- assertiveness and assertiveness
• Understanding your rights
• Increasing your self-esteem
• Using assertive non-verbal communication
• Being persuasive
• Using assertive language for negative feedback
• Saying no, without guilt
• Disagreeing diplomatically
• Controlling feelings and emotions
• Collaborating in conflict situations
• Learning how to not manipulate or be manipulated
• Recognizing when to confront & when to ignore


Methodology

  • Instructor presentation
  • Full-group discussion
  • Small-group interaction
  • Individual exercises
  • Practice exercises


Value Added Option:

Participants at each training workshop are encouraged to send an email within three months following the workshop and expect a personal reply to assist with their learning experience.


Time: 9:00 am to 4:00 pm
Location: Madison Centre, 4950 Yonge Street, Toronto
Fee: $399.00 (5% discount for groups of 3 or more)

Many job-related frustrations and stresses can be traced to discomfort in handling the following types of situations:

1. Making difficult and unpopular requests of others
2. Responding to unreasonable demands of others
3. Saying no
4. Disagreeing with someone's ideas

We may avoid dealing with these types of situations or may offend others by coming on too strong.

Learn to act assertively by expressing your feelings or thoughts directly and firmly with composure.

Objectives

  • To learn the skills essential to getting your ideas, plans and feelings across with confidence and conviction
  • To differentiate between aggressive behaviors which can create antagonism, assertive behavior and passive behaviors, which can hinder your performance
  • To overcome any reluctance and to practice assertion appropriately in dealing with difficult situations
  • To improve interpersonal relationships, job satisfaction and task accomplishment

Workshop Outline

• The benefits of assertiveness
• Differentiating aggressiveness, non- assertiveness and assertiveness
• Understanding your rights
• Increasing your self-esteem
• Using assertive non-verbal communication
• Being persuasive
• Using assertive language for negative feedback
• Saying no, without guilt
• Disagreeing diplomatically
• Controlling feelings and emotions
• Collaborating in conflict situations
• Learning how to not manipulate or be manipulated
• Recognizing when to confront & when to ignore


Methodology

  • Instructor presentation
  • Full-group discussion
  • Small-group interaction
  • Individual exercises
  • Practice exercises


Value Added Option:

Participants at each training workshop are encouraged to send an email within three months following the workshop and expect a personal reply to assist with their learning experience.


Time: 9:00 am to 4:00 pm
Location: Madison Centre, 4950 Yonge Street, Toronto
Fee: $399.00 (5% discount for groups of 3 or more)

Who Should Attend

Anyone who would benefit from greater assertiveness skills

Additional Information

Training Provider: Job Design Concepts, Inc

Course Topics: Business Skills Training > Assertiveness

Training Course Summary: Learn to act assertively by expressing your feelings or thoughts directly and firmly with composure.


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Live Seminar Dates/Locations

OCT 26    IN TORONTO, ON