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Assertiveness Skills for Managers & Supervisors LIVE Virtual Training

presented by SkillPath Seminars

Assertiveness isn't an option for success-minded managers like you—it's a must-have skill. And, few skills are as important to your success as your ability to deal with all types of people and situations in a confident, calm, self-assured manner.

Full Description

Assertiveness isn’t an option for success-minded managers like you—it’s a must-have skill. And, few skills are as important to your success as your ability to deal with all types of people and situations in a confident, calm, self-assured manner. Assertive communication is imperative to leading people effectively and earning the cooperation of those around you.

Apply the assertive communication skills you’ll learn from this training program and you’ll soon find you’re the "go-to" person whose opinion is not only listened to, but actively sought out. You’ll be admired by employees, colleagues and top management alike—and you’ll achieve the recognition and respect you deserve.

Don’t miss this incredible opportunity to give your communication skills the assertive boost that’ll help you achieve phenomenal results. Sign up for this fun and interactive workshop today!

  • How to speak up assertively without seeming pushy
  • To quickly and effectively handle problem employees
  • How to get the credit you deserve for your ideas
  • Techniques that encourage employees to bring you solutions—not problems
  • The most productive way to handle conflicts and crises calmly and effectively
  • Communication skills to give constructive criticism that gets positive results
  • How to avoid communication and misunderstandings that can damage working relationships
  • To handle your mistakes quickly and move on
  • How to deal firmly and professionally with those who question your authority


Program time: 3 hours

Session 1: Manage with authority

  • How to avoid crossing the line between assertive and aggressive behavior
  • Discover which of the 3 types of bosses you are with this confidential management survey
  • How to exercise your authority without being a tyrant or a taskmaster
  • YES! It’s all right to show your anger ... here’s how to do it constructively
  • How to confidently handle complaints and criticism from your peers
  • 3 techniques top professionals use to gain the hard-earned respect of higher-ups
  • How to use "the buck stops here" management style that’s the hallmark of an effective leader

Session 2: Become a master of persuasion and negotiation

  • How to powerfully state your opinion without appearing hostile
  • A great way to get even the most unbudging opponent to compromise
  • The 1 form of persuasion that employees hate and how to avoid using it
  • 3 phrases that will instantly dilute any suggestion you make ... and what to say instead
  • How to involve employees in managerial decision-making without inviting them to usurp your authority
  • The 4-to-1 rule savvy managers use to criticize employees and get positive results fast
  • 5 expert negotiation tactics for handling stonewallers and stubborn bargainers
  • 6 vital tips for ensuring that employees will carry out your instructions to the letter

Session 3: Handle conflicts and crises with confidence

  • How to defend yourself without letting your emotions get the best of you
  • How to get employees to solve problems on their own instead of bringing them to you all the time
  • 3 methods for dealing with aggressive colleagues
  • The secret to changing the way you feel about a person or policy you don’t agree with
  • How to use assertive body language that tells everyone you mean exactly what you say
  • The most effective way to cut to the heart of any problem
  • How to firmly handle peers who try to exert power over you or your staff members

Session 4: Gain support and dedication from your staff

  • The professional way to admit you’ve made a mistake and move on
  • How to defend your employees’ actions without damaging your credibility
  • Step-by-step guidelines for helping your team meet deadlines when the pressure is on
  • How to decisively handle chronic troublemakers who destroy worker loyalty and motivation
  • 1 of the most powerful employee motivators that many managers fail to use
  • How to put an unpopular decision into effect without damaging employee morale
  • How to organize a self-sufficient team you can rely on to get things done—even when you’re out of the office
  • How to avoid stress-induced burnout, frustration and exhaustion by using superior delegation skills

Who Should Attend

Managers and Supervisors


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