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Assertiveness Skills For Women in Business

presented by Canadian Management Centre (CMC)
View the Canadian Management Centre (CMC) Profile and Course Listings

Summary

Believe in yourself and others will too!

Workshop Description/Agenda

Send the right signals and get the right responses every time. By knowing how to handle yourself in just about any situation that comes up - without seeming either shy or pushy - you'll get things done and get what you want. You'll command respect.

LEARNING OBJECTIVES

  • Identify the characteristics of the four assertiveness styles
  • Assess your individual assertiveness style and its effectiveness
  • Demonstrate assertiveness techniques using supportive communication behaviours
  • Define negotiation and its connection to assertiveness
  • Develop an action plan to overcome at least two personal obstacles to assertiveness
  • Incorporate techniques into everyday practices

COURSE BENEFITS

  • Recognize your own strengths and opportunities
  • Practice assertive behaviours in challenging situations
  • Learn to use assertive communication techniques: verbal, non-verbal and assertive listening
  • Better manage day-to-day interactions with colleagues, managers and clients
  • Employees feel a stronger sense of empowerment in their role

COURSE FEATURES

  • Self assessment for insight into individual behaviour and how you work with others
  • Audiovisual resources to reinforce learning in an impactful manner
  • Role play to practice techniques and behaviours in a safe environment
  • Job aid(s) and tip sheets to take back to the workplace
  • Hands-on activities to engage participants in demonstrating skills

Who Should Attend

All women professionals, managers and supervisors who want to improve and build on their communication, conflict resolution, delegation and action planning skills.

Additional Information

Training Provider: Canadian Management Centre (CMC)

Course Topics: Business Skills Training > Women in Management

Training Course Summary: Believe in yourself and others will too!


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