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Assertive Communication Skills

presented by Fathom Corporate Training
View the Fathom Corporate Training Profile and Course Listings

Bring a trainer to your location to deliver this class for groups of 10 or more.

Summary

This workshop helps participants understand that expressing needs, utilizing strong vocal and non-verbal communication skills and saying NO are critical to success

Workshop Description/Agenda

It’s no mistake and should come as no surprise that those who are assertive in life and at the workplace achieve success. Many times though, we are afraid to ask for what we need, feeling we are pushing or being rude to others. Today’s business environment requires that we have the flexibility to step up to those challenges we are dealt with to win. Assertive behavior is a necessity. This assertiveness skills workshop helps participants understand that expressing needs, utilizing strong vocal and non-verbal communication skills and saying NO are critical to success.

Participants learn to recognize both their own and others assertiveness style. They practice active listening and to learn to identify and de-escalate conflict when it occurs. The session employs activities and role-play exercises for maximum participant outcomes.

What You Will Learn

  • Recognize personal rights and responsibilities and how to address them
  • Understand the spectrum of style anchored by the extreme behaviors of passiveness and aggressiveness
  • Increase their personal influence and contribution as a leader
  • Understand their own and others individual assertiveness style to be more effective
  • Say NO to take back control and set personal and professional boundaries
  • Convey confidence by practicing effective vocal, visual and verbal communication skills
  • Practice active listening
  • Implement a problem solving model for emotionally charged situations to help achieve win-win outcomes
  • Become aware of anger tactics and diffuse them
  • Address conflict when it arises and de-escalate it successfully
  • Manage stress for optimum performance

Who Should Attend

Professionals

Additional Information

Training Provider: Fathom Corporate Training

Course Topics: Business Skills Training > Assertiveness

Training Course Summary: This workshop helps participants understand that expressing needs, utilizing strong vocal and non-verbal communication skills and saying NO are critical to success


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