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Interpersonal Business Communication On-Site Training

presented by PTR Training
View the PTR Training Profile and Available Training

Summary

This course builds a foundation of relationship skills to help you communicate, respond to conflict, handle difficult situations, and relate to customers and coworkers.

Workshop Description/Agenda

Product Offering:
Course Format
Typical Audience:
Standard Times:
Classroom Training
1 day
All Business Professionals
8:30 am - 3:30 pm

This course builds a foundation of relationship skills to help you communicate, respond to conflict, handle difficult situations, and relate to customers and coworkers. You will earn interpersonal skills to help develop professional rapport  and defuse bad situations. You will increase cooperation, enthusiasm, personal productivity, and most importantly, job satisfaction.


Learning Objectives

  • Understand and adjust to personality differences.
  • Recognize non-verbal communication.
  • Assertively communicate.
  • Handle difficult people and situations.
  • Resolve conflict and defuse anger.
  • Build solid rapport with customers and coworkers.
  • Instill confidence.

Course Agenda

  1. Pinpoint the reasons, goals and purposes of effective communication.
  2. Discover your own personality style and recognize the styles of others.
  3. Understand gender and cultural differences.
  4. Make great first impressions.
  5. Use body language to your advantage.
  6. Learn the levels of listening and become an "active" listener.
  7. Learn the characteristics of an assertive communicator.
  8. Practice negotiation tactics to create win-win solutions for day-to-day issues.
  9. Learn when and how to say "no."
  10. Handle touchy situations with tact, poise, integrity, and professionalism.
  11. Respond to difficult people successfully, even under the worst circumstances.
  12. Learn the "principled" approach to resolving conflict.
  13. Defuse anger and avoid defensiveness.
  14. Learn business etiquette for introductions, appointments, and business attire.
  15. Use "charisma" to promote yourself.
  16. Build trust and loyalty with communication rules to remember.

Who Should Attend

All Business Professionals

Additional Information

Training Provider: PTR Training

Course Topics: Business Skills Training > Interpersonal Skills

Training Course Summary: This course builds a foundation of relationship skills to help you communicate, respond to conflict, handle difficult situations, and relate to customers and coworkers.

Private Group Training Request

For groups of 10 or more, consider bringing the training to you as a cost effective way to train your workforce. Fill out the following form and we will contact you right away.

 

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