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The Do's and Don'ts of Telephone Monitoring

presented by Lorman Education Services
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The Do's and Don'ts of Telephone Monitoring

Workshop Description/Agenda

Learning Objectives
Learning Objectives * You will be able to define employee telephone monitoring and surveillance. * You will be able to recognize the risks of employee monitoring. * You will be able to discuss how to develop an electronic resources policy. * You will be able to review policies prohibiting recording and the National Labor Relations Act.

Better understand how to comply with this complex framework when engaging in telephone monitoring. Many employers monitor employees use of electronic resources for manifold, legitimate purposes ranging from business compliance obligations to evaluating employee performance and production. However, despite good intentions, employers can unknowingly run afoul of applicable laws. Moreover, employee monitoring and surveillance raise many privacy concerns. This material will focus on telephone monitoring, and help employers understand, anticipate, and manage the potential challenges. It will include hypotheticals, explanations of instructive court decisions, and practical tips for balancing employee monitoring and employee morale.

Employee Telephone Monitoring and Surveillance • Legitimate Reasons for Employee Monitoring • Risks of Employee Monitoring • Applicable Laws and Potential Claims – The Federal Wiretap Act – State Wiretap Laws – All-Party Consent Laws – Federal Stored Communications Act – State Privacy Laws • Exceptions, Exemptions, and Defenses – Business Extension Exemption to the Federal Wiretap Act – Consent Necessary to Monitor or Record Telephone Conversations – Exceptions to All-Party Consent Laws Practical Guidelines • Developing an Electronic Resources Policy • Recommended Considerations in Creating a Policy on Telephone Use – Notice – Consent – Explicit and Signed • Other Considerations – Policies Prohibiting Recording and the National Labor Relations Act – International Issues – Technical Issues – Employee Morale

Jennifer L. Taiwo with Littler Mendelson P.C.

CLE (Please check the Detailed Credit Information page for states that have already been approved) ,HR Certification Institute ,SHRM ,Additional credit may be available upon request.

Who Should Attend

This live webinar is designed for human resource managers, personnel managers, employee relations managers, benefits professionals, presidents, vice presidents, business owners and managers, supervisors and attorneys.

Additional Information

Training Provider: Lorman Education Services

Course Topics: HR Management Training > Labor/Employment Law

Training Course Summary: The Do's and Don'ts of Telephone Monitoring

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