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Investigating Complaints That Are Entangled With Performance Issues

presented by Lorman Education Services
View the Lorman Education Services Profile and Course Listings

Summary

Investigating Complaints That Are Entangled With Performance Issues

Workshop Description/Agenda

Learning Objectives
Learning Objectives * You will be able to identify when an employees poor performance evaluation or history of discipline is the product of discrimination and not bad work. * You will be able to identify when an employee is attempting to use this system as leverage to better negotiate a severance package. * You will be able to evaluate different methods for approaching investigations * You will be able to describe how to conduct best in class investigations.

Benefits
Gain an understanding of the various types of complaints made by employees and different techniques on how to conduct investigations. It can be extremely difficult to determine why an employee made a complaint to a supervisor or human resources. This can be even more of a challenge when the complaining employee has a track record of poor performance. Was the employee motivated to complain so that he has leverage to negotiate a more favorable exit package? In the alternative, was the employee being treated in a disparate manner as compared to other employees? Employers need to know if a supervisor is treating one class of employees different from another. This material explores various types of complaints made by employees and different techniques for conducting investigations. This information also explores the benefits of early resolution, including when appropriate, mediation. Review steps that can be taken to reinforce trust in the employer which is essential given the current climate.

Agenda
War Stories Involving Poorly Conducted Investigations Creating a Best in Class Complaint Program • Illegal Harassment • Bullying • Disparate Treatment • Benefits of Good Investigations Reasons Why an Employee With a Track Record of Poor Performance Might Complain • Possible Reasons for Making a Complaint • Steps to Understand the Complaint • Potential Documents to Review • Potential Witnesses to Interview • Deciding Who Conducting a Best in Class Investigation • Proper Training • Documentation • Setting the Stage for Interviews • Avoid a Conflict of Interest • Confidentiality • What to Do With the Completed Investigation Top Ten List of Takeaways

Faculty
David G. Gabor with The Wagner Law Group

Credits
ASA ,CPE ,HR Certification Institute ,SHRM ,Additional credit may be available upon request.

Who Should Attend

This live webinar is designed for human resource managers, payroll and benefits professionals, business owners and managers, controllers, and CFOs.

Additional Information

Training Provider: Lorman Education Services

Course Topics: HR Management Training > Labor/Employment Law

Training Course Summary: Investigating Complaints That Are Entangled With Performance Issues


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