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Communicating with Tact Professionalism and Diplomacy

presented by National Seminars Group
View the National Seminars Group Profile and Course Listings

Bring a trainer to your location to deliver this class for groups of 10 or more.

Summary

Learn the secrets to being seen as a polished, influential professional who garners respect and builds positive relationships with ease

Workshop Description/Agenda

People judge you by how you communicate. Learn the secrets to coming across as positive, credible, friendly, and professional ... and watch your results soar!

It’s a fact: The ability to communicate effectively can make or break your career. Don’t believe it? Consider this staggering statistic from a survey of U.S. businesses: "Inability to communicate" and "poor communication skills" were listed as the top reasons for employees not succeeding on the job.

That probably comes as no surprise to you, because as a professional today you’ve seen time and again how people who have first-rate communication skills go farther faster in their organizations than those who don’t. But contrary to popular belief, the ability to communicate with finesse and diplomacy isn’t a gift that some are born with and the rest of us lack. It’s a skill that can be learned and mastered, just like any other skill.

This training offers the easiest, most effective way to build essential communication skills
In today’s highly competitive business environment, effective, diplomatic communication is a skill that must be mastered if you intend to get ahead and stay there. How to Communicate With Tact, Professionalism, and Diplomacy is a powerful workshop that combines all facets of on-the-job interpersonal communication — from speaking to writing to listening to presenting — and shows you step-by-step how to master them.

This intensive day of communication training boils down tons of information into "the most important of the most important" so you learn the powerful techniques, tools, and strategies that will make the most significant impact on your effectiveness.

For example, you’ll learn ...

  • Expert techniques for exerting influence on the actions and attitudes of others
  • How-to’s for communicating diplomatically in a variety of tough situations
  • Strategies for opening the lines of communication to end energy-draining feuding and infighting in your department
  • Presentation skills that will make you a standout in meetings
  • How to make sure your e-mails and reports get better results

Stop learning the hard way through trial and error!
The truth is that most of us haven’t had the opportunity to learn the essential communication skills taught in this comprehensive workshop. Instead, we stumble along doing the best we can and sooner or later, we open mouth, insert foot!

You’ve been there, right? Whether you spoke too soon and said something you didn’t mean to, communicated bad news in a way that caused morale to plummet, or found yourself blindsided by a question in a meeting, you’ve undoubtedly been in situations where you said the wrong thing and regretted it later.

We all have. And it’s only because you didn’t have the communication skills you needed to handle the situation more diplomatically. As a result, your work relationships may have suffered in the past, coworkers may have formed grudges against you, and your projects missed deadlines because your people couldn’t get along.

Become a highly respected, highly influential, highly successful communicator!
Attend this intensive communication workshop and you can say good-bye to misunderstandings and miscommunication once and for all! Imagine how great it will feel — and how your career will benefit — when you suddenly have the ability to get your point across powerfully but diplomatically, when you’re understood every time you speak, when you’re respected by colleagues for your communication savvy.

Whether you’re a manager, supervisor, sales rep, attorney, technician, or HR professional, the degree of career success you enjoy is virtually dictated by your skills in communicating with others on the job. How to Communicate With Tact, Professionalism, and Diplomacy is guaranteed to help you communicate more powerfully, more diplomatically, and more effectively with every encounter.

What You'll Learn

  1. Say good-bye to misunderstandings and miscommunications that have crippled past working relationships.
  2. Diplomatically handle tough situations and difficult people by knowing exactly "what to say when."
  3. Shine in meetings by presenting your ideas powerfully and confidently.
  4. Deal effectively — and quickly — with those who challenge or put you down in front of others.
  5. Never again find yourself wishing you could take back a statement that just flew out of your mouth.
  6. Convey the exact message you intend to communicate through e-mail, voice mail, and fax.
  7. Stop the resend, redo, and rework cycle with practical how-to’s that prevent miscommunication.
  8. Establish immediate rapport with coworkers, clients, or other professionals you meet.
  9. Avoid words and phrases that rob your message of its credibility and brand you as a "lightweight."
  10. Deliver bad news, "nos," and "sorrys" with tact.
  11. Give criticism in a way that promotes positive behavior change instead of creating resentment or anger.
  12. Smooth over hard feelings and prevent grudges from being

Who Should Attend

All professionals in the workplace

Additional Information

Training Provider: National Seminars Group

Course Topics: Business Skills Training > Basic Communication Skills

Training Course Summary: Learn the secrets to being seen as a polished, influential professional who garners respect and builds positive relationships with ease


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Live Seminar Dates/Locations

APR 1    IN SACRAMENTO, CA
APR 1    IN AUGUSTA, ME
APR 2    IN PORTLAND, ME
APR 3    IN FITCHBURG, MA
APR 4    IN TUPELO, MS
APR 4    IN WORCESTER, MA
APR 5    IN NATICK, MA
APR 5    IN JACKSON, MS
APR 8    IN KING OF PRUSSIA, PA
APR 9    IN PHILADELPHIA, PA
APR 10    IN READING, PA
APR 10    IN DENVER, CO
APR 10    IN ATLANTA, GA
APR 11    IN LAKELAND, FL
APR 11    IN WEST CHESTER, PA
APR 12    IN NEW YORK CITY, NY
APR 12    IN DAYTONA BEACH, FL
APR 15    IN IDAHO FALLS, ID
APR 16    IN POCATELLO, ID
APR 16    IN PASCO, WA
APR 17    IN TWIN FALLS, ID
APR 18    IN BOISE, ID
APR 23    IN UTICA, NY
APR 24    IN PROVIDENCE, RI
APR 25    IN CHICOPEE, MA
APR 26    IN TAUNTON, MA
APR 29    IN TOLEDO, OH
APR 29    IN SANTA ROSA, CA
APR 30    IN ANN ARBOR, MI
APR 30    IN SAN FRANCISCO, CA
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MAY 1    IN DAYTON, OH
MAY 1    IN FARMINGTON HILLS, MI
MAY 2    IN FLINT, MI
MAY 3    IN TRAVERSE CITY, MI
MAY 6    IN ELMIRA, NY
MAY 6    IN HARRISBURG, PA
MAY 6    IN ERIE, PA
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MAY 7    IN PRINCETON, NJ
MAY 8    IN STATE COLLEGE, PA
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MAY 9    IN GRAND ISLAND, NE
MAY 9    IN ALTOONA, PA
MAY 10    IN DU BOIS, PA
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MAY 14    IN KOKOMO, IN
MAY 15    IN MUNCIE, IN
MAY 20    IN COLUMBIA, SC
MAY 22    IN EAST SYRACUSE, NY
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JUN 11    IN YORK, PA
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AUG 13    IN WASHINGTON, DC
AUG 14    IN GREENVILLE, NC
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AUG 14    IN COLLEGE PARK, MD
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AUG 15    IN IRVINE, CA
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AUG 16    IN TAMPA, FL
AUG 19    IN SHREVEPORT, LA
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