Take a look at the freshest courses available. These classes have just been added.
Managing the Front Desk - Securely and Effectively (Administrative Professionals) - Don't miss this opportunity to sharpen your instincts, improve your skills and gain more respect for the vital job you do.
The Administrative Assistants Conference (Administrative Professionals) - Boost your communication skills, your productivity, your professional development and your satisfaction!
The Extraordinary Assistant (Administrative Professionals) - Gain essential skills that will help you handle the people, projects, priorities, and challenges you face every day - with less stress and a LOT more success!
The Indispensable Assistant (Administrative Professionals) - Gain practical skills to make you more productive and more valuable than ever before. Learn better ways to get organized, stay motivated, manage projects, work independently and handle the pressure of multiple tasks, deadlines and bosses.
Assertiveness Skills for Managers and Supervisors (Business Skills) - Assertiveness isn’t an option for success-minded managers – it’s a must-have skill.
Business Grammar & Proofreading (Business Skills) - We've taken the dread out of learning these essential business skills and created a course that's actually INTERESTING and FUN to attend!
Business Writing and Grammar Skills Made Easy and Fun! (Business Skills) - Gain dozens of field-tested strategies relied on by today’s most effective business writers.
Business Writing Basics for Professionals (Business Skills) - Find out just how easy it is to get started, organize your thoughts and present your messages in ways that achieve the positive results you want.
Communicating with Tact Professionalism and Diplomacy (Business Skills) - Learn the secrets to being seen as a polished, influential professional who garners respect and builds positive relationships with ease
Communicating With Tact, Diplomacy and Professionalism (Business Skills) - Learn how to handle touchy topics, problem people and sticky situations with finesse and skill in this two-day workshop.
Conflict Management Skills for Women (Business Skills) - In this seminar, you’ll learn how to handle every difficult situation with poise and confidence.
Dealing Effectively With Unacceptable Employee Behavior (Business Skills) - Get expert advice on the sticky issue of disciplining workers whose performance just doesn’t measure up. Learn how to handle each step of the process—from recognizing the problem and assessing its severity … to intervention strategies … to termination procedures.
Developing Your Emotional Intelligence (Business Skills) - The Key to Working More Effectively With All Types of People
Employment Law 101 for Managers Seminar (Business Skills) - When just one misstep could mean a litigation disaster, you can't leave it up to HR to know all the rules. This critical information should be must-have material in your management skill set.
Essential Skills of Dynamic Public Speaking (Business Skills) - From the podium to the boardroom, this one-day workshop is for business professionals who want to learn how to stand up and convey ideas with passion … inform with pizzazz … and motivate people to take action.
Excelling as a Highly Effective Team Leader (Business Skills) - In this two-day workshop, you’ll learn the personal leadership characteristics and skills that spark the kind of energy and enthusiasm that make productivity and performance soar.
Excelling as a Manager or Supervisor (Business Skills) - This intensive day focuses on the unique challenges you face every day in your job and offers solutions to help you fully achieve your potential - not just as a manager or supervisor, but as a true leader who commands respect, commitment and credibility.
How to Become a Better Communicator (Business Skills) - Learn how to communicate effectively and confidently with these practical and proven techniques and skills that are essential for managers, supervisors, team leaders
How to Successfully Make the Transition to Supervisor (Business Skills) - Make sure that you're 100% ready to handle the unique challenges that come with making the jump from Staff to Supervisor
How to Write Effective Policies and Procedures (Business Skills) - This seminar will get you up to speed on the nuts and bolts of writing and developing your organization’s policies and procedures.
See more new training on 866Seminars.com
"Our customer service reps raved about the training they received. We will be making the customer service seminar part of our new employee orientation."
Ricky S., Cell Phone Repairs Houston TX
Who Should Get Management Training? Everyone!
January 9, 2017
If you search Twitter of Facebook, you'll no doubt find a plethora of mentions of management training - those bemoaning the lack of it, other celebrating their upcoming attendance at it, and other complaining about being coerced to attend it. But beyond the mention of it, there never seems to be an apt description of what that training entails. So what exactly is this oft maligned training, and who should be empowered to learn from it?
What Is Management Training?
Ask ten different people what management training is, and you will get ten different answers - and they will all be right. The vagueness of the term owes itself to the vast variety of things that can be managed. Are you learning to manage yourself, stress, time, people, remote teams, products, projects, customer relationships, or something else? Now you begin to understand the vastness of management training.
Though there are various and sundry categories of things to manage, people are the primary targets. A sizeable percentage of the workforce has aspirations of eventually moving into management. The appropriate training to take, of course, would teach managing people, leading a team of subordinates. But even people management can be broken out into separate training. There is training for first-time managers, seminars for managing remote or off-site teams, and classes for different styles of managing people and how to choose one that works for your personality type.
Another popular topic is project management. There are worldwide organizations dedicated to the instruction of project management such as the Project Management Institute (PMI). The PMI maintains certification standards, promotes the PM profession, and offers relevant research.
There are countless other training and seminars that fall under the 'management training' umbrella. Examples include personal development classes that help professionals deal with demands on their time, and organizational change that help companies through changes in leadership.
Who Needs Management Training?
You might presume that only managers could benefit from management training. It's a mistake that most organizations make. There are many reasons to send all of your employees to some sort of training loosely related to management.
To begin with, sending your employees to training shows the company's commitment and belief in them. Investing in your employees is rarely a bad thing, and talent development will pay back dividends.
Even if an employee does not currently aspire to be a manager, he/she may at some point, and haven taken training get them that much more prepared to lead. Topics covered in such training include how to diffuse conflicts among employees, how to get results from your team, and how to determine how different people respond to different management styles. Even as a non-manager, these skills are beneficial to have in the workplace.
Soft Skills Training, Not Management Training
A better description of the management umbrella of training would be soft skills or business skills. These workplace skills are a requirement for a successful productive workplace in any organization. You can find a full list of soft skills seminars and webinars here. Send your team for training - your employees and your organization will thank you.
Welcome Two New Training Providers - Train HR & Mentor Health
January 11, 2017
We would like to welcome Train HR and Mentor Health to 866Seminars. As we work to bring you the best and widest
range of training products, we have boosted our inventory of industry-related webinars and soft skills webinars.
Train HR presents an array of Human Resources and Management skills webinars, covering topics such
as new employee onboarding, wage and hour law, and public speaking courses.
Mentor Health focuses on the Health Care industry, offering webinars primarily on HIPAA compliance.
We hope you'll find something useful from either of these training providers.
The Glue Guy
November 28, 2016
In sports, the one guy on the team who get along with everyone, fosters a team spirit and nudges his teammates beyond
disagreements - literally holding the team together - is called the glue guy. He calms nerves, is quick to compliment,
and is a master at keeping his teammates' emotions in check. He may not be the best player on the field or court, but he
seems to be the one in control, at least from a teambuilding point of view. He is often the most important guy on the
Organizations, even small groups, have a glue guy. When you consider the office dynamics of a manager, his team of 10
or so, and you, his administrative assistant, who do you think is the Glue Guy? It's quite often the administrative
assistant. Not only are you the go between for your manager and his direct reports, you interface with a multitude other
departments, vendors, and other administrative assistants.
You Are The 'Glue Guy'
Think about your manager and his team…
- Who do they come to with Excel and Word problems?
- Who do they talk to when they have a beef with HR?
- Who do they consult before talking to the manager about something important?
- Who schedules appointments, organizes meetings and get-togethers, keeps the supplies stocked and coffee stores full?
You do, the Glue Guy (or Gal) as the case may be.
Being an administrative assistant is about as stressful as it gets considering all you have to manage in just a few short hours
every day. It's not easy to be the 'glue' of your group. If you are ready to pull your hair out from frustration, then it's time to
unplug , take some time off and be with others who know what you are going through.
De-Stress & Learn At The Same Time
We have Administrative Assistant workshops that
are designed to instruct, but in a relaxed, comforting atmosphere where you will be surrounded by peers who 'feel your pain'. Learn techniques
to help you to get more done in less time, deal with impossibly difficult people, understand your boss and his needs, and so much more. You'll
return to work calm and equipped with new knowledge that will give you confidence to excel in your position.
Ready For 2017 Training?
December 1, 2016
You know it - 2017 is right around the corner. Between turkey sandwiches and making Christmas vacation plans, don't forget
to start scheduling your training for the upcoming year. Managers like a proactive approach, as does HR and your Training
Administrator. If you've submitted for approval your requests for training in the coming year before anyone else has, approval
is more likely. Our roster of available seminars to be held in 2017 is growing daily. We've recently added next year's courses from
Skillpath training, Baker
Communications, TPC Trainco and Burke Institute marketing research workshops - just to name a few. Lots more coming.
Moving Into Management
November 21, 2016
Throughout our career worklife, there are few truly transitional moments. Between our 'birth' - first day of our first job -
and retirement, most people can count them on one hand. Moves from one company to another are the most common transitions made
by employees. Others include layoffs or promotions. There is one transition that stands above the others in terms of importance
and significance - the move into management, affectionately called the 'dark side'.
Becoming One Of 'Them'
One critical aspect of the move into management is mindset. Most organization have an unintentionally instilled 'us-vs-them'
mindset among the non-management employees. It isn't necessarily a confrontational mindset of workers against management, but
the barrier exists, nonetheless. New managers have likely been immersed in that us-vs-them mindset for most of their worklife,
but now must shift, no longer part of the 'us'. Managers work tirelessly to promote the notion that everyone is on the same team,
and that each employee should be working towards the company's common goal. Almost immediately after you've taken the helm as a
manager, you'll see the potential negative impacts of the us-vs-them attitude. Among your new responsibilities is to work to change
this mindset among your subordinates.
As a manager, your focus radically changed. The new manager is immersed in new jargon, metrics, analysis, strategy - all of which
is likely quite new. Your previous mission as a producer has shifted to that of leading, managing others to be better producers. Some
new managers find it hard to step out of the producer role and into the role of manager, but your success in your new position depends
on it. First-time manager training can be crucial to your future success. Learn from those who have been in your shoes, know how to
point you in the right direction, and set you on a course for success as a manager - and beyond.
The hardest obstacle to overcome as a new manager is effectively managing employees that were once your peers. This job requirement
calls into play the us-vs-them mentality as well as the notion that you aren't really their buddy any more, not to mention that you've
crossed over to the dark side. New managers struggle mightily with this aspect of their new responsibilities. How do you exercise your
new authority over your former peers without alienating them, creating a rift between you and them? The Bud To Boss Workshop delves into
this problem with two days of hard-hitting, to-the-point information that you can use right away to ease the transition from peer to
manager. Being able to navigate these potentially stormy waters will serve you well in the years to come.
Preparing The Next Generation of Managers
If you have been selected to be a new manager, you are almost certainly considered a coachable employee. To fulfill your highest
potential as a manager (and eventually executive), stay true to lifelong learning. Learn from your superiors as often as you can, be
mentored by them. Also, be a mentor to your subordinates. The day will come for you move up in the company, and you may be tasked with
finding your replacement. Be sure to prepare them as you would have wanted to be prepared for this important transition.
Four Reasons Why Live In-Person Training Should Be Here to Stay
October 26, 2016
The first 12 to 20 years of training that today's business professionals
received was delivered as live in-person training - otherwise known as
elementary school, high school and college. The professional workforce today is
well-educated and fit for the task, so why abandon the concept once we move into
the workforce? Technological advances alone aren't reason enough to move onto
another training platform or delivery method, nor are short-term cost savings.
In the end, results are the benchmark of a training curriculum. Until another
training platform has results comparable to live in-person training, it will
remain the de facto standard. Fifty years from now, live in-person training
classes may have gone the way of the dodo, but for now it should be an integral
part of any organization's employee training program.
A Great Instructor Is Irreplaceable
The meaning of training has changed considerably over the decades. Fifty years
ago, nearly all training was delivered by a capable instructor. Instructors
were, and remain, experienced professionals with years or preferably decades of
working knowledge in their area of expertise. A novice electrician working in
the facilities department of a large company would attend an electrical safety training class with a master
electrician who had tens of
thousands of hours working in his field of expertise. The instructor knew the material inside and out, and would know exactly
how to answer any question raised by his students. Attendees would leave the
training class having had learned from a master and had their questions answered
thoroughly. It's important to note that attendees of the class left with a
healthy understanding of the vast amount of knowledge that exists in their
The Environment of Learning
Learning is very much a communal thing. Again, we reference elementary school,
high school and college. As a student, you didn't learn in a vacuum. You were
surrounded by other learners who gave you a reference or baseline that
established how learned you were (or weren't). You were motivated to learn by
competition with fellow students.
The classroom was geared specifically for learning. The same goes for any live
instructor-led training. The environment is mostly free from distraction,
allowing us to put the day to day routine on the back burner temporarily and
focus on new concepts. Even during breaks, the water cooler talk often reverts
back to what is being taught.
The Commitment To Learn
Despite the plethora of different ways one can learn, there is often a lack of
commitment on the part of the learner when the training isn't delivered live and
in-person. When a learner, whether elementary student or corporate professional,
is placed in a classroom with a trainer there is an inherent commitment to
learn. Having shown up at the designated time and place to learn, price paid,
routine adjusted, you feel a responsibility to get the most out of the time
spent. Do you think a learner who just used a company credit card to purchase a
three-hour on-demand webinar will listen and learn as earnestly as the learner
who rearranged his schedule to show up away from the office to learn a new
skill? It's unlikely. Webinars, archived or live, have their value and place,
but they won't anytime soon replace the effectiveness of in-person training.
Probably the most valuable and lasting training is organizational mentoring. Bernard Kelvin Clive,
a renowned personal branding coach described mentoring this way - "Mentorship is simply learning
from the mistakes and mastery of a successful person in his/her field."
Mentoring provides a means for the older more experienced members of an
organization to pass the torch to new leaders and maintain continuity of the
organizations way of doing business. The process is a long term endeavor,
requiring hours and hours of learning, often over the course of months or years.
Other learning methods will come and go, and training delivery will become more
advanced as the years and decades pass, but mentoring will always be a key
The do-it-yourself movement has seeped into the training industry. Learners are
encouraged to buy a book, watch a video, attend a webinar - but each of these
tools has its drawbacks. None of them can muster the effectiveness of learning
in the presence of a great instructor. Besides, have you tried learning Kung Fu
from a book?