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Training Classes With New Training Dates

Take a look at the freshest courses available. These classes have just been added.

The Administrative Assistants Conference (Administrative Professionals) - Boost your communication skills, your productivity, your professional development and your satisfaction!

The All-New Administrative Assistants Conference (Administrative Professionals) - You work hard every day. You deserve this amazing opportunity to learn, grow, and share with other great professionals just like you!

The Extraordinary Assistant (Administrative Professionals) - Gain essential skills that will help you handle the people, projects, priorities, and challenges you face every day - with less stress and a LOT more success!

The Indispensable Assistant (Administrative Professionals) - Gain practical skills to make you more productive and more valuable than ever before. Learn better ways to get organized, stay motivated, manage projects, work independently and handle the pressure of multiple tasks, deadlines and bosses.

The Secrets To Becoming a Front Desk Superstar (Administrative Professionals) - Wear lots of hats in your job? You bet you do! Here's how to handle it all—and make it look easy.

Assertiveness Skills for Managers and Supervisors (Business Skills) - Assertiveness isn’t an option for success-minded managers – it’s a must-have skill.

Breaking Bad Communication Habits (Business Skills) - Don't let communication blunders and a lack of clarity hurt your career.

Bud to Boss: A Successful Future Begins with a Successful Start (Business Skills) - Learn the Keys to Successful Leadership Results - Right from the Start

Business Grammar & Proofreading (Business Skills) - We've taken the dread out of learning these essential business skills and created a course that's actually INTERESTING and FUN to attend!

Business Writing and Grammar Skills Made Easy and Fun! (Business Skills) - Gain dozens of field-tested strategies relied on by today’s most effective business writers.

Business Writing Basics for Professionals (Business Skills) - Find out just how easy it is to get started, organize your thoughts and present your messages in ways that achieve the positive results you want.

Coaching and Mentoring Skills for Leadership Success (Business Skills) - Nowadays, you simply can't afford to rely on mere supervisory skills to be an effective leader. To achieve phenomenal leadership results, you MUST become an effective COACH and MENTOR. This intensive workshop shows you how!

Coaching and Teambuilding Skills for Managers and Supervisors (Business Skills) - This is your prime opportunity to gain vital team-building expertise–both people skills and technical skills–guaranteed to make your team more cohesive, motivated and productive.

Communicating with Tact Professionalism and Diplomacy (Business Skills) - Learn the secrets to being seen as a polished, influential professional who garners respect and builds positive relationships with ease

Communicating With Tact, Diplomacy and Professionalism (Business Skills) - Learn how to handle touchy topics, problem people and sticky situations with finesse and skill in this two-day workshop.

Conflict Management Skills for Women (Business Skills) - In this seminar, you’ll learn how to handle every difficult situation with poise and confidence.

Controlling Chaos and Thriving Under Pressure (Business Skills) - In two rejuvenating days, we’ll show you core principles and innovative strategies that’ll help you simplify your hectic schedule, control your day instead of letting it control you and ease stress in all areas of your life–no matter what constraints you face.

Dealing Effectively With Unacceptable Employee Behavior (Business Skills) - Get expert advice on the sticky issue of disciplining workers whose performance just doesn’t measure up. Learn how to handle each step of the process—from recognizing the problem and assessing its severity … to intervention strategies … to termination procedures.

Developing Your Emotional Intelligence (Business Skills) - The Key to Working More Effectively With All Types of People

Effective Business Writing (Business Skills) - Improve written organization and clarity to make the most of the time spent on writing assignments

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866Seminars News, Updates and Articles

Ready For 2017 Training?

December 1, 2016

You know it - 2017 is right around the corner. Between turkey sandwiches and making Christmas vacation plans, don't forget to start scheduling your training for the upcoming year. Managers like a proactive approach, as does HR and your Training Administrator. If you've submitted for approval your requests for training in the coming year before anyone else has, approval is more likely. Our roster of available seminars to be held in 2017 is growing daily. We've recently added next year's courses from Skillpath training, Baker Communications, TPC Trainco and Burke Institute marketing research workshops - just to name a few. Lots more coming.


Moving Into Management

November 21, 2016

First-time Manager & Supervisor Training

Throughout our career worklife, there are few truly transitional moments. Between our 'birth' - first day of our first job - and retirement, most people can count them on one hand. Moves from one company to another are the most common transitions made by employees. Others include layoffs or promotions. There is one transition that stands above the others in terms of importance and significance - the move into management, affectionately called the 'dark side'.

Becoming One Of 'Them'

One critical aspect of the move into management is mindset. Most organization have an unintentionally instilled 'us-vs-them' mindset among the non-management employees. It isn't necessarily a confrontational mindset of workers against management, but the barrier exists, nonetheless. New managers have likely been immersed in that us-vs-them mindset for most of their worklife, but now must shift, no longer part of the 'us'. Managers work tirelessly to promote the notion that everyone is on the same team, and that each employee should be working towards the company's common goal. Almost immediately after you've taken the helm as a manager, you'll see the potential negative impacts of the us-vs-them attitude. Among your new responsibilities is to work to change this mindset among your subordinates.

As a manager, your focus radically changed. The new manager is immersed in new jargon, metrics, analysis, strategy - all of which is likely quite new. Your previous mission as a producer has shifted to that of leading, managing others to be better producers. Some new managers find it hard to step out of the producer role and into the role of manager, but your success in your new position depends on it. First-time manager training can be crucial to your future success. Learn from those who have been in your shoes, know how to point you in the right direction, and set you on a course for success as a manager - and beyond.

The hardest obstacle to overcome as a new manager is effectively managing employees that were once your peers. This job requirement calls into play the us-vs-them mentality as well as the notion that you aren't really their buddy any more, not to mention that you've crossed over to the dark side. New managers struggle mightily with this aspect of their new responsibilities. How do you exercise your new authority over your former peers without alienating them, creating a rift between you and them? The Bud To Boss Workshop delves into this problem with two days of hard-hitting, to-the-point information that you can use right away to ease the transition from peer to manager. Being able to navigate these potentially stormy waters will serve you well in the years to come.

Preparing The Next Generation of Managers

If you have been selected to be a new manager, you are almost certainly considered a coachable employee. To fulfill your highest potential as a manager (and eventually executive), stay true to lifelong learning. Learn from your superiors as often as you can, be mentored by them. Also, be a mentor to your subordinates. The day will come for you move up in the company, and you may be tasked with finding your replacement. Be sure to prepare them as you would have wanted to be prepared for this important transition.


'Mastering Quickbooks' Workshop Schedule Updated

October 28, 2016

The Mastering Quickbooks seminar has been helping Quickbooks users get up to speed for years. This class is delivered by the world's only Intuit-endorsed training company, so you know you are getting the best possible training for your training dollars. The updated schedule includes dates extending into 2017. If you are looking for training for the 2017 calender year and your company uses Quickbooks, you owe it to yourself to consider adding this information-packed class to your schedule.

Courses are held all across the US. Find a class near you and register before seats are sold out!


Four Reasons Why Live In-Person Training Should Be Here to Stay

October 26, 2016

Live Instructor-Led Training

The first 12 to 20 years of training that today's business professionals received was delivered as live in-person training - otherwise known as elementary school, high school and college. The professional workforce today is well-educated and fit for the task, so why abandon the concept once we move into the workforce? Technological advances alone aren't reason enough to move onto another training platform or delivery method, nor are short-term cost savings. In the end, results are the benchmark of a training curriculum. Until another training platform has results comparable to live in-person training, it will remain the de facto standard. Fifty years from now, live in-person training classes may have gone the way of the dodo, but for now it should be an integral part of any organization's employee training program.

A Great Instructor Is Irreplaceable

The meaning of training has changed considerably over the decades. Fifty years ago, nearly all training was delivered by a capable instructor. Instructors were, and remain, experienced professionals with years or preferably decades of working knowledge in their area of expertise. A novice electrician working in the facilities department of a large company would attend an electrical safety training class with a master electrician who had tens of thousands of hours working in his field of expertise. The instructor knew the material inside and out, and would know exactly how to answer any question raised by his students. Attendees would leave the training class having had learned from a master and had their questions answered thoroughly. It's important to note that attendees of the class left with a healthy understanding of the vast amount of knowledge that exists in their field.

The Environment of Learning

Learning is very much a communal thing. Again, we reference elementary school, high school and college. As a student, you didn't learn in a vacuum. You were surrounded by other learners who gave you a reference or baseline that established how learned you were (or weren't). You were motivated to learn by competition with fellow students.

The classroom was geared specifically for learning. The same goes for any live instructor-led training. The environment is mostly free from distraction, allowing us to put the day to day routine on the back burner temporarily and focus on new concepts. Even during breaks, the water cooler talk often reverts back to what is being taught.

The Commitment To Learn

Despite the plethora of different ways one can learn, there is often a lack of commitment on the part of the learner when the training isn't delivered live and in-person. When a learner, whether elementary student or corporate professional, is placed in a classroom with a trainer there is an inherent commitment to learn. Having shown up at the designated time and place to learn, price paid, routine adjusted, you feel a responsibility to get the most out of the time spent. Do you think a learner who just used a company credit card to purchase a three-hour on-demand webinar will listen and learn as earnestly as the learner who rearranged his schedule to show up away from the office to learn a new skill? It's unlikely. Webinars, archived or live, have their value and place, but they won't anytime soon replace the effectiveness of in-person training.

Mentored Learning

Probably the most valuable and lasting training is organizational mentoring. Bernard Kelvin Clive, a renowned personal branding coach described mentoring this way - "Mentorship is simply learning from the mistakes and mastery of a successful person in his/her field." Mentoring provides a means for the older more experienced members of an organization to pass the torch to new leaders and maintain continuity of the organizations way of doing business. The process is a long term endeavor, requiring hours and hours of learning, often over the course of months or years. Other learning methods will come and go, and training delivery will become more advanced as the years and decades pass, but mentoring will always be a key learning option.


The do-it-yourself movement has seeped into the training industry. Learners are encouraged to buy a book, watch a video, attend a webinar - but each of these tools has its drawbacks. None of them can muster the effectiveness of learning in the presence of a great instructor. Besides, have you tried learning Kung Fu from a book?


Training Insights Blog

The Glue Guy

November 28, 2016

In sports, the one guy on the team who get along with everyone, fosters a team spirit and nudges his teammates beyond disagreements - literally holding the team together - is called the glue guy. He calms nerves, is quick to compliment, and is a master at keeping his teammates' emotions in check. He may not be the best player on the field or court, but he seems to be the one in control, at least from a teambuilding point of view. He is often the most important guy on the team.

Organizations, even small groups, have a glue guy. When you consider the office dynamics of a manager, his team of 10 or so, and you, his administrative assistant, who do you think is the Glue Guy? It's quite often the administrative assistant. Not only are you the go between for your manager and his direct reports, you interface with a multitude other departments, vendors, and other administrative assistants.

You Are The 'Glue Guy'

Think about your manager and his team…

  • Who do they come to with Excel and Word problems?
  • Who do they talk to when they have a beef with HR?
  • Who do they consult before talking to the manager about something important?
  • Who schedules appointments, organizes meetings and get-togethers, keeps the supplies stocked and coffee stores full?

You do, the Glue Guy (or Gal) as the case may be.

Being an administrative assistant is about as stressful as it gets considering all you have to manage in just a few short hours every day. It's not easy to be the 'glue' of your group. If you are ready to pull your hair out from frustration, then it's time to unplug , take some time off and be with others who know what you are going through.

De-Stress & Learn At The Same Time

We have Administrative Assistant workshops that are designed to instruct, but in a relaxed, comforting atmosphere where you will be surrounded by peers who 'feel your pain'. Learn techniques to help you to get more done in less time, deal with impossibly difficult people, understand your boss and his needs, and so much more. You'll return to work calm and equipped with new knowledge that will give you confidence to excel in your position.


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